Sales Manager

With a global mission to “make the healthcare experience more human”, Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.

We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 260,000 customers globally and operates in 13 countries in Europe and LATAM. Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences. Via its TuoTempo brand, we also offer a more sophisticated suite of optimisation products for large healthcare institutions.

We built medical Practice Management Software as a SaaS. We help 260,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. We also run a service that allows 80 million patients monthly to easily find the right doctor, and we currently have 19 million bookings per month coming online or through our software.

Our global team of 2,700 across offices in Warsaw, Istanbul, Rome, Barcelona, Mexico City, Bogotá, Curitiba, Rio, and Munich and Berlin make this happen.

We're funded by some leading VCs - Goldman Sachs, One Peak Partners, Point Nine and Target Global - and so far we have raised over €450m. Currently, we're on around €180m ARR (60% yoy growth) and are going to reach profitability pretty soon!

If you want to learn more about our culture and work environment, we invite you to consult the real opinions we have on Glassdoor.

Role Overview

As a Sales Manager with our vibrant Spanish team and reporting to the Head of Sales, you will carry out a multifaceted leadership role that entails managing a robust sales force consisting of 20 sales professionals and 3 team leaders. Your core mission is to develop and execute a robust sales strategy that scales our presence within the clinics healthcare market, managing the entire sales cycle from pipeline management to deal closure, and elevates the team’s performance through effective coaching and process optimization.

You will be expected to lead by example by leveraging your experience in SaaS sales, preferably in high growth or in-market environments to recruit top talent, maintain accurate CRM practices and foster a high performance culture while delivering high quality work. Your strategic mindset will be crucial in establishing and executing a unified GTM approach to the clinical sector; which is globally our more strategic segment and where we are currently developing the latest AI products.

How will you impact our mission :

Team Management and Leadership

1. Manage the sales team, ensuring they are motivated, engaged, aligned with the company's objectives and lead them to deliver the expected results.
2. Recruit, onboard, and retain top sales talent, creating a robust team capable of meeting and exceeding sales goals.
3. Implement structured coaching programs and training initiatives to develop sales skills and methodologies across the team.
4. Monitor team activity levels to ensure a healthy pipeline and a steady flow of sales opportunities, employing routines and goal-setting to maintain momentum.

Strategic Sales Execution

1. Oversee and be on the details of day-to-day sales operations, actively participating in a culture of success and achievement within the team.
2. Set clear KPIs and assess performance; initiate and track improvement strategies.
3. Ensure smooth and efficient sales processes and CRM management, maintaining a strong commitment to CRM discipline and process optimization.

Business Development

1. Embrace our growth mindset, seeking new opportunities to enhance sales techniques, pricing strategies, and customer segmentation.
2. Collect, analyze, and communicate sales KPIs to the broader organization to map success and areas requiring attention.
3. Analyze local sales processes, highlighting differences and best practices to evolve scalable and effective solutions.
4. Act as a point of contact with other revenue functions to drive strategic decision-making and ensure sales strategies are integrated into the broader company goals.
5. Contribute to workforce planning to meet local sales priorities and business needs.

Professional Experience and Expertise

1. 7+ years of experience in Sales leadership in high-growth SaaS / Marketplace with SMB market focus.
2. Proven experience to successfully scale a sales team in numbers and performance.
3. Competence in using OKRs to drive focus on results for both individual and team objectives.
4. Established background in engaging directly in hiring processes as a key decision-maker and effectively managing onboarding and terminations.

Strategic and Analytical Skills

1. Strong analytical thinking; you base your decisions on numbers, you build your own rationales.
2. A doer: you are hands-on and in the details. You do not hesitate to jump into a demo or dig super deep in CRM when needed.
3. Processes & CRM - you are obsessed about it, what is not on the CRM does not exist, wrong processes do not scale.
4. A builder with strategic thinking - you can prove you can also focus on the mid-long term, so you are proactively identifying opportunities to grow the business line further.

Leadership and Soft Skills

1. Inspirational leadership qualities with the capacity to drive behavior and instill a passionate approach to sales goals within the team.
2. Hiring & onboarding - you have actively been involved in hiring as final decision maker. You know how to recruit successful reps and build a structured plan to help them thrive. You have also proven track record of knowing and owning letting people go if needed.
3. Coaching - you are able to develop & train the team in a structured way. You master sales methodologies and a structured approach to scale them to the team, and measure progression.
4. Activity - creating pipeline is a core function of the team. You are able to set goals and routines to make it happen.
5. The ability to inspire trust and create a fun, enjoyable work environment, while being committed to the overarching mission.

Qualities and Attitudes :

1. Highly driven and result-focused, with a keen eye for detail.
2. A doer - we expect you to deliver high quality work yourself and to be on the details. That means being aware of what your team is working on and what are the struggles. When needed, you should be able to help them deliver their goals.
3. Honesty, respect, and integrity in all interactions, coupled with the ability to defend and reevaluate your own opinions.

Additional Information

• Competitive salary appropriate to your experience.
• Private health plan.
• Share options plan after 6 months working with us.
• Free languages classes.
• Unlimited access to the Ifeel emotional well-being tool.
• Free birthday to spend the day with your loved ones!
• Join our team and share the greatness! Participate in our successful referral programme and get rewarded for bringing in exceptional talent like yours.
• Last but most important: an amazing team that will welcome you and support you along the way.

We promote and embrace equal opportunities in our recruitment process and every day at work. If you apply for a job with us, you will be treated equally regardless of your age, disability, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human diversity. If you need any additional assistance with your selection process, we encourage you to let us know. Behind the words you are reading is a person (hello!) who has already helped a candidate by adapting interviews, and now we are lucky enough to have that person with us. So even if you have never asked before, let this be a sign that you can now. We can only be truly equal if we adapt to each other. We believe that all people, in all their beautiful diversity, should have equal rights, dignity and respect. Period. Mariusz Gralewski, CEO

Responsible : DOCTORALIA INTERNET, S.L. Purpose: to manage applications and contact candidates when we have a position that matches their skills.

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