Sales & Maketing Manager

Descripción del trabajo

Job purpose: A customer service executive will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Responsibilities:

1. Manage incoming calls, emails or chat depending on the LOB igloohome assigns.
2. Handle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution.
3. Build sustainable relationships and trust with customer accounts through open and interactive communication.
4. Take the extra mile to provide customer satisfaction.
5. Keep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms.
6. Follow communication procedures, guidelines and policies.

Job Requirements:

1. Strong communication skills.
2. Strong command in written and spoken English.
3. Familiarity with CRM systems and practices.
4. Customer orientation and ability to adapt/respond to different types of characters.
5. Ability to multi-task, prioritize, and manage time effectively.
6. Flexibility with a full-time schedule, including shift assignments on weekends/evenings.
7. At least 3 years experience in customer services, such as calls, ticket, and chat handling.
8. Recent 1 or more years of relevant experience with BPO.
9. Polytechnic/ITE/2 years in college.

What we can offer you:

1. Up to 20k PHP Signing bonus for new hires.
2. Performance incentive.
3. Health insurance subsidy.
4. Remote work allowance.
5. 13th month bonus.
6. Medical/Vacation time off.
7. Challenging work in a fun and collaborative environment.
8. Multicultural teams represented.
9. Flexible working arrangements and casual work setting.

Interested applicants are invited to send their CV and portfolio across to Tessa at [email].

Only shortlisted applicants will be notified.