Sales Application Specialist HITS, Barcelona

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Client:

Werfen

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Overview

The Sales Application Specialist (SAS) of Healthcare IT Solutions is in charge of ensuring the specialised sales of Werfen IT products, guaranteeing satisfaction and an excellent level of service to our customers, identifying new business opportunities. The aim of this role is to provide efficiency, profitability and to ensure the sustainability of BU HITS.

Main Responsibilities:

1. Understanding customer needs to provide solutions to solve their problems, establishing a close long-term relationship and giving support to KAMs.
2. Maintaining a high level of service to maximise customer satisfaction and operations’ profitability.
3. Having technical knowledge to ensure that the solutions meet the needs of the customers and that their expectations match with Werfen’s solution.
4. Involvement in pre-sales, sales, implementation (occasionally), and sale of evolutions.
5. Managing different stakeholders (internal and external).
6. Being a point of reference in IT solutions selling and projects, with knowledge of our product, project and technology management as well as our main competitors.

The Healthcare IT Solutions Sales Application Specialist (SAS) position will initially report to the BUHITS Business Unit Manager and, once the pilot is finished, this role will report to Area Managers.

Key Responsibilities:

1. Identifying new customers and promoting the change towards Werfen IT solutions.
2. Disseminating eminence at the highest level - at decision makers level - to build confidence in the first interactions with different customers (Lab Service Managers, SIL Managers, IT Managers, and Management).
3. Generating business with new and present clients, applying IT knowledge and negotiation skills.
4. Preparing the customer to understand the level of service that Werfen can offer during and after the implementation.
5. Acting as an advisor for the evolutionary services selling.
6. Being responsible for the initial requirements gathering for the preliminary sizing of the project.
7. Defining the scope of the project and the subsequent service level.
8. Being responsible for offer creation and calculation of profitability.
9. Presenting and supporting the economic and project proposal to the client in coordination with KAM.
10. Leading the preparation of the bid response together with KAM, Product Managers, IT Ops Area Manager.
11. Participating in the definition of the scope of the project and its final planning.
12. Participating in the Kick Off of the Implementation Project.
13. Participating in the Implementation Project Steering Committee.
14. Managing Scope and changes related to it.
15. Accountable for Risk and Deviation Management.
16. Being responsible for the Quality Control of the project execution in coordination with Project Manager.
17. Managing Conflict in the kick-off phase.
18. Participating in the Closure of the Implementation Project.

Internal Responsibilities:

1. Acting as a bridge between marketing, IT Operations (IT Ops), and the area.
2. Liaising with internal key stakeholders (AM, BUM).
3. Responsibility in the achievement of the established business objectives.
4. Responsibility in the achievement of the operational objectives (efforts and times, efficiency, quality) set by BU HITS.
5. Promoting company's regulations and Quality policies.
6. Guaranteeing the company's Code of Ethics.

Minimum Knowledge and Experience Required:

Education:

1. Bachelor's degree in Computer Engineering, Electronic Engineering, Telecommunications, Industrial Engineering, or similar.
2. Mid-level vocational training in Microcomputer and Network Systems or in Operating IT Systems.
3. Bachelor's degree or similar in Health Sciences like Medicine, Pharmacy, Chemistry, Biology, Biomedical Engineering or related discipline.
4. Clinical Specialist in Laboratory Medicine, Clinical Chemistry, Microbiology, Immunology, Haematology, or Clinical Pathology.
5. Mid-level vocational training in Laboratory Technician or High level vocational training in Clinical and Biomedical Laboratory Technician.

Experience:

1. In IT projects within the scope of Clinical Laboratories and/or hospital environments.
2. In IT Project Management.
3. In the management of the structure of Clinical Laboratories, as well as in the definition of the associated global processes.

Additional Skills/Knowledge:

1. Interpersonal skills.
2. Asertivity.
3. Active communication.
4. Conflict management.
5. Commercial view/sense.
6. Customer focus.
7. Negotiation skills.

Languages:

1. Fluent Spanish.
2. Fluent English is recommended.

Skills and Competencies:

1. Good communication and relational skills.
2. High degree of autonomy and proactivity.
3. Flexible attitude and ability to work in teams.
4. Time management skills and result-oriented.
5. Analytical skills.

Mobility:

1. Daily work in the Area.
2. Up to 20% in Iberia, mainly Barcelona.