Retail Media, Delivery Excellence Sr Manager

What You'll Do:

The Retail Media, Delivery Excellence Sr Manager's role is to execute the business strategy defined by the Practice and supported by the Product, by adapting the operating model and the service levels accordingly. You are a skilled Program Manager who oversees the implementation of various processes and tools in alignment with Criteo's business strategy. You’ll be acting as a trusted partner to our internal clients and business practices, who is able to launch and monitor processes that contribute efficiently to a given business strategy. The Delivery Excellence Sr Manager is in direct contact with the Practice Leader and/or representatives from their team. They will work with the practice to understand the business strategy and validate the impact on:

The delivery operating model, owning the following processes and related deliverables:

• List and sizing of all teams delivering services to the customers
• Workflow of interactions between them
• Support escalation paths

The Service Levels, owning the following processes and related deliverables:

• High level view of existing commercial and OPS SLA
• Detailed view of delivery Task catalog SLA
• Support update releases and OPS SLA implementation
• Support exception processes

They will then implement the changes, either by leading the projects directly or by coordinating projects led by other people.

With the support of the Delivery Operations process owners, they will define what is required in terms of:

• Tooling and its content to support the operating workflow and level of service
• KPIs to monitor if the operating model is efficient and whether the service levels are enforced properly

They will work with the leaders from all the teams impacted by those processes to align them on the global strategy: Regional Ops and GCOC leaders /Regional Sales leaders /Enablement teams leaders.

They will either lead the relevant projects themselves or coordinate them, depending on their bandwidth and the state of the global organization.

Who You Are:

• Proven experience in Consulting, Program/Project Management, Service Delivery or Customer care role or similar position
• Self-driven & ability to navigate complex & ambiguous environments
• Strong analytical and project management skills
• Influent outside of reporting lines & able to work directly with high level stakeholders
• Strong communication and persuasion skills
• High intellectual curiosity with experience as a strategic partner for leadership & ability to understand business needs
• Fluent in English

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.