Retail Manager Director - Valladolid

Descripción del trabajo

Industry: Designer toys and collectible pieces
Location: POP MART Barcelona Store
Job type: Full time Permanent
Working Hours: 40 hours per week

About POP MART
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including Spain, Italy, Netherlands, France, and the UK. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:

1. Gain valuable professional experience covering the entire retail life cycle
2. Have the opportunity to work with people from different countries and cultures in a collaborative environment
3. Receive structured customer service, retail operations, and product training
4. Be proactively involved in the company’s growth

Benefits
POP MART offers our employees:

1. Selected POP MART toys as appreciation gifts every month
2. A structured bonus / commission scheme in line with the company’s and the individual’s performance
3. Comprehensive training and development programs
4. Regular team social events
5. Paid rest breaks

The Role and Candidate
The Retail Area Manager will be responsible for overseeing the Barcelona POP MART store, ensuring seamless daily operations, sales performance, and an exceptional customer experience. This is a store-based role, requiring a hands-on approach to store management while also supporting broader retail operations in Spain.

Responsibilities

1. Oversee daily operations of the Barcelona flagship and future Spain stores, ensuring efficiency, service quality, and operational excellence
2. Monitor sales performance, analyse trends, and implement strategies to optimize revenue and profitability
3. Support store teams in executing merchandising plans, product launches, and marketing campaigns
4. Ensure compliance with operational policies, company SOPs, and local retail regulations
5. Conduct regular store audits to assess performance, service quality, and operational efficiency
6. Act as a key point of contact for operational challenges and opportunities, ensuring smooth communication across teams
7. Assist in recruiting, onboarding, and training store-level staff, ensuring alignment with POP MART’s service standards
8. Manage inventory flow and stock levels, ensuring optimal product availability
9. Support future store openings in Spain, providing operational guidance and best practices
10. Work closely with internal teams (Marketing, HR, Supply chain) to enhance store operations

Required Qualifications

1. 5+ years of experience in retail operations, preferably in a flagship or high-traffic retail environment
2. Proven experience in store operations, sales performance management, and customer experience enhancement
3. Ability to analyse sales data and implement strategic improvements
4. Hands-on approach with strong problem-solving and operational execution skills
5. Experience in recruiting, onboarding, and training retail staff
6. Strong understanding of visual merchandising, inventory control, and retail compliance
7. Excellent communication and teamwork skills, with the ability to work cross-functionally
8. Proficiency in Microsoft Excel, PowerPoint, and retail analytics tools
9. Fluency in Spanish and English
10. Permanent right to work in Spain without visa sponsorship
11. Immediately available or short notice period is highly preferred

Desirable but Not Essential

1. Experience in licensed merchandise, collectible toys, or designer product retail
2. Familiarity with the Spanish retail market and flagship store operations
3. Experience in supporting new store openings and retail expansion projects