Remote Tech Support with European Portuguese + English (from A Coruña)

Start Date: ASAP

Schedule: 39 hours per week, Monday to Friday, rotating shifts between 9:00 and 21:00

Languages: Fluent Portuguese from Portugal and fluent English

Experience: Minimum one year in IT Support with cloud solutions

We are looking for a European Portuguese speaker to work as a Technical Support Advisor assisting customers with cloud solutions for a well-known global IT brand. You will provide expert guidance, troubleshoot issues, and ensure an excellent customer experience through remote support.

Key Responsibilities:

1. Provide technical support for brand's products to Portuguese-speaking customers
2. Diagnose and resolve issues related to cloud-based applications and services
3. Guide customers through troubleshooting steps via phone, email, and chat
4. Escalate complex issues to higher-level support teams when necessary
5. Maintain accurate documentation of customer interactions and solutions
6. Stay up to date with the client's products, services, and best practices

Requirements:

1. Fluent Portuguese from Portugal and fluent English written and spoken
2. At least one year of experience in IT support, ideally with MS cloud solutions
3. Strong problem-solving and analytical skills
4. Customer-focused mindset with excellent communication abilities
5. Ability to work independently and adapt to a dynamic support environment
6. EU ID or a residence permit for Spain

Ready to join a leading tech support team and work remotely? Apply now by sending your CV in ENGLISH!