Remote Collections Agent

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Job Title: Remote Collections Agent (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 - 2,000 USD/month depending on experience + commissions & PTO based on tenure

Schedule: Monday - Friday, 9:00am to 5:00pm Central Time

Job Overview: Our client, a commercial real estate investment firm, seeks a team member to expand their growing team of professionals. This position is intended for those seeking a career in multi-family real estate investing. They are seeking a self-motivated and detail-oriented Collections Agent to join the team. The successful candidate will contact clients to collect outstanding payments, ensure timely and accurate collection, and maintain a positive relationship with customers. The role requires excellent communication skills, a problem-solving mindset, and a commitment to resolving financial issues. This position is for a determined candidate who is ready to work hard and grow within the company. Their ethos is Results, Integrity, and Ownership.

Responsibilities:

• Contact clients via phone, email, or other communication channels to collect overdue payments.
• Negotiate payment plans or settlements with clients when necessary.
• Maintain accurate records of all communications and collection efforts in the company’s system.
• Collaborate with internal departments to resolve any issues related to billing discrepancies.
• Monitor aging accounts and provide regular reports to management.
• Follow company policies and comply with all relevant laws and regulations related to debt collection.

Qualifications, Skills, and Key Competencies:

• 3+ years of experience as a collections agent, calling customers to request delayed payments.
• Great negotiation skills.
• Detail-oriented and organized to keep track of records accurately.
• Team player.
• Ability to take process ownership to ensure tasks are completed in a timely manner.