Remote Associate Community Management Consultant - Spanish/English Bilingual - Part Time (4629)

ModSquad has partnered with a global sports streaming service that offers a fun and engaging experience across hundreds of sports. We're looking for a talented, knowledgeable super-fan who understands the importance of moderation and the power of engagement.

Commitment:

5 -15 hours per week

Weekend availability

90 days

Language:

English/Spanish

The day-to-day tasks of a ModSquad Associate Community Manager vary, but basic responsibilities may include:

• Brainstorm activities, opportunities, and content to inspire or grow the community (long term and campaign-based)
• Design and execute the weekly and quarterly content calendars and strategy plans
• Create and report KPIs, and build reports that showcase reason, trends, and opportunity
• Manage and respond to customers through forums and website tools
• Learn and explore new toolsets that improve workflow and client objectives
• Work closely, efficiently, and effectively with the client and internal teams (communication is daily)
• Develop practices and improvements, or build upon and help improve current methods of operation
• Handle occasional community crisis or troubleshoot escalations

A successful candidate needs to have confidence and strength in the following abilities:

• Be a proactive, self-starter and independent contributor with follow-through on all initiatives
• Have strong problem-solving, creative writing, and editorial skills
• Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
• Engage confidently with internal and external partners on video and voice calls
• Be genuinely interested in social media (tools, platforms, usage), and enjoy the trends and culture of social media (Twitter, Facebook, Instagram, TikTok, Snapchat, YouTube, etc)
• Enjoy engaging and developing a broad range of people, communities, clients, and trends
• Be able to execute on community initiatives, measure results, and modify programs based on feedback
• Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
• Must have active experience (professional experience preferred) with Discord, forums, Facebook, Twitter, LinkedIn, and Instagram (other platforms like SnapChat, TikTok, Twitch.tv, Youtube, etc a bonus)
• Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives
• The position requires excellent verbal and written skills, someone who is excited about social media and content creation, and has the ability to communicate, collaborate, and support effectively
• Must be able to show empathy and situational awareness, as well as an ability to care for the community’s members well-being without losing sight of the client goals and rules

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.