Regulatory Case Executive

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking an experienced Regulatory Case Executive to join our eDreams ODIGEO Communications team, based in our Barcelona office. This role involves managing consumer regulatory complaints, directly reporting to the VIP Customer Communications Team Lead. It is a great opportunity to explore multiple eDO business areas as it works cross-functionally and improves knowledge of e-commerce, tourism, consumer, and data protection regulations.
This role is temporary but with the potential for further opportunities within the team depending on needs and performance.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives and challenges. As a Regulatory Case Executive in the Communications team, you will be in charge of:

• Managing legal customer complaints such as consumer organisation files, customer court cases, and regulatory consumer cases;
• Managing data protection consumer rights cases;
• Collaborating on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
• Supporting other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
• Supporting VIP Communications projects by collaborating with team members when required;
• Measuring, analysing, and reporting on the results of initiatives.

What you need to succeed:

Job Requirements

Bring your unique perspective, speak up, and offer disruptive solutions. Here’s what you need to succeed:

Good to have:

• Background in Tourism;
• Experience working with CRM tools;
• Ability to work with G-suite;
• Excellent writing and communication skills, with legal vocabulary and excellent grammar at a native level in French;
• Proficient level of English.
• Advanced experience in quality monitoring tools and techniques, both online and offline transactions, and implementing scalable solutions.

Personal skills:

• Passionate about the travel industry;
• Acute sense of judgement, tact, diplomacy, and crisis communication;
• Analytical capacity and problem-solving mindset;
• Customer-oriented, comfortable working under pressure, with a passionate mindset and a great teamwork attitude;
• Ability to negotiate from a win-win perspective.

Valuable:

• Experience in legal case management related to tourism (GDPR, tourism, and consumer regulations).
• Other languages will be an advantage, including: Spanish, German, Italian, Norwegian, Swedish, Dutch, and/or Portuguese;
• Experience in PR, media relations, VIP management, and/or Social Media management;
• Experience in handling VIP accounts and/or sensitive customer complaints;
• GDS Amadeus and/or Galileo knowledge will be a plus;
• Proven successes in both traditional and interactive claims channels.

What’s in it for you?

The best talent deserves the best benefits

• A rewarding compensation package including Prime Plus membership, competitive salary, flexible benefits, performance-based bonuses, and relocation support.
• Continuous learning opportunities with free Coursera access, soft skills workshops, tech training, and leadership development.
• Career growth opportunities with personalised career paths and the eVOLVE Program.
• Flexible work arrangements with a hybrid home-office model.
• Fun workplace culture with after-work events and no dress code.
• A dynamic and healthy environment that supports high performance, learning, and growth.

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.