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At Revlon, we’re passionate about all things beauty and inspiring women to ‘Live Boldy’. Since the launch of the first opaque nail enamel in 1932, Revlon has provided our consumers with high quality products that deliver sophisticated glamour. Today, Revlon's diversified portfolio of brands is sold in more than 150 countries around the world and has some of the world’s most iconic and desired brands in colour cosmetics, skin care, hair care, hair color and fragrances.

At Revlon, we are equally passionate about our team! We celebrate success, invest in health and wellbeing initiatives as well as professional development programs designed to unlock potential.

FUNCTIONS

This position Customer Service French Benelux Market is responsible for executing the Order to Delivery Process that will support the sales department and serve as the first contact for our customers regarding service level performance.

Customer services must follow daily operational KPI’s to analyze inefficiencies and implement actions to resolve them, always striving for excellence in our service level.

1. Manage customer service activities to ensure excellent service.
2. Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans.
3. Support Sales & Marketing to achieve sales plans, keeping information up to date to share and validate.
4. Coordinate databases (Customer & material master etc.) to avoid complaints, returns, and credits due to wrong data.
5. Support customer requests, acting as a central contact for any questions.
6. Participate and engage in continuous improvement efforts to drive order process quality and efficiency.

Requirements

1. Bachelor’s Degree preferably in business or supply chain management plus 2-4 years’ experience in B2B.
2. Customer service knowledge and skills in Microsoft Office.
3. JDE or SAP knowledge.
4. Native French language + Fluent in English language (C1).