Recepcionista

We are hiring! Receptionist

Job Title: Receptionist

Reports to: Front Office Manager

Responsible for: Developing an excellent service to guests

Job Requirements:

1. Education in Finance/Hospitality/Tourism
2. Experience: Minimum 2 years
3. Driver license
4. Opera Cloud System
5. Languages: English: Professional Level / Spanish: Professional Level
6. Other languages are highly valued (French, German, Russian, Arabic)

Principle scope and purpose of job:

Together with the team, work in a proactive and passionate way to develop a sustainable business.

Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club.

Ensure pre-research is made for each arriving guest and deliver a personal service accordingly.

Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit.

Ensure that the reception desk is always manned.

Manning the main switchboard for Boho Club and carrying out concierge duties accordingly.

In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual.

Inform AFOM and HM about any return guests.

Local knowledge of the area and proactiveness in regards to potential requests on and off property.

Key tasks as follows:

Guest/Operation:

1. Process all guest check-ins by confirming reservations in Opera Cloud System, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
2. Ensuring the set standards and expectations are maintained on the highest personal level.
3. Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance.
4. Check in & Check out guests, billing and end-of-shift cashiering.
5. Coordinate VIP amenities in conjunction with housekeeping.
6. Handle room reservations including room upsell and packages, in conjunction with reservations department.
7. Ensure that all stock, cash, and keys are secured at all times and access is restricted to authorized staff only.
8. Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed.
9. Be fully updated on the Emergency procedures.
10. Be aware of and review all guest comments, both positive and negative, and where necessary advise on changes to avoid repetition.
11. Ensure a safe working environment is achieved in line with laid out hotel procedures and policies.
12. Ensure statistics and reports are submitted in a timely manner in accordance with national and local laws and regulations.
13. Review guest procedures and update accordingly.

Financial:

Provide information as requested by the Finance Department regarding all activities related to the reception department.

Ensure that all hotel procedures e.g. cash control, as laid out by Management, are followed within the reception.

People & Development:

1. Assist in building innovative communication tools to generate awareness of and support of Values.
2. Develop a culture of excellence within the team.
3. Assist in training and developing new team members.
4. Be part of creating and nurturing a philosophy throughout the business to ensure a great team spirit.

Sales & Marketing:

1. Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service.
2. Work with the team to develop the offers adapting it to the individual guest and market conditions.
3. Be responsible for coordinating the development of the hotel’s guest profile records, especially for regular guests.
4. Give frequent updates to the Management team of guest profiles.
5. Assist with marketing and sales events/activities on an ad hoc basis.
6. Provide information and statistics relating to the up-selling activities realized.

Other:

This Job Description serves as a guide and may be changed in light of changing business needs.

We are offering:

1. Long term contract.
2. Full time. 8 hours working (without split shift). Two days off/week.
3. Upselling (according to sales level and achievement of objectives).
4. High emotional salary. Good working environment.
5. Benefits from relationships with third parties.
6. Training and professional development plan.