Real Estate Agent - Agente Inmobiliario

Descripción del trabajo

We are SkillOnNet. Our goal is to be the global leader in gaming entertainment to provide our customers with the most entertaining and reliable experience possible, while reinventing the gaming industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting and many more. We are committed to long-term development and sustainability, and we seek to revolutionize our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

As a Customer Support Agent, you will interact with customers and help them with their queries. They will be representing the company, so they must have a dynamic and responsible character, as well as the ability to work in shifts.

Responsibilities

1. Effective communication with clients in the designated language.
2. A strong emphasis on quality, with special attention to detail and precision.
3. Provide an exceptional customer experience and solve problems on the first contact.
4. Resolve product and service issues by clarifying customer complaints, determining the source of problems, identifying and explaining the best course of action, and following up to ensure resolution.
5. Respond to customer inquiries via Webchat, email, and phone in a timely and professional manner.
6. Escalate requests when needed.
7. Thoroughly investigate player concerns.
8. Promote a "Safe Play" philosophy.
9. Stay up-to-date on licensing rules, processes, and needs.
10. Contribute to the collective effort by achieving the necessary results.
11. Go above and beyond when interacting with customers.
12. Participation in Onboarding Programs.

What we are looking for :

1. Fluent in English and Spanish.
2. Proven customer service expertise is appreciated, but not required, as the company provides comprehensive in-house training.
3. Strong communication / public relations along with active listening skills is required.
4. Customer orientation and adapt their responses to different situations.
5. Skill required to work on computers and typing.
6. Ability to work under pressure.
7. Responsibility and perfectionist.

Benefits for IT :

1. Excellent work environment.
2. Attractive salary package.
3. Monthly incentive bonus.
4. Gift cards on birthdays and other special occasions.
5. Fully equipped kitchen.
6. Options for Enrolling in the Company's Health Insurance Plan.
7. Possibilities to enroll in the Company's pension plan.
8. Exciting company activities including monthly lunches, corporate meetings, competitions, and many other activities.
9. An opportunity to advance professionally within one of the largest iGaming organizations in the world.

What it's like to work at SkillOnNet!

SkillOnNet believes that people come first, and our global "family-oriented" culture is what drives us.

We care about our employees and make sure they have access to the most relevant and useful tools and benefits.