Quality Field Engineer | Automotive

DO YOU WANT TO HAVE THE OPPORTUNITY TO ENTER A PROJECT WITH CONTINUOUS GROWTH?

Join #TeamTRIGO and be a key player in cutting-edge automotive projects!

Why work with us?

• You will work in an innovative and constantly changing environment, which will encourage the need to find new solutions for the continuous improvement of the sector.
• You will have the opportunity to develop within the company, as we encourage internal promotion by taking on new challenges, roles and responsibilities at a work level.
• You will be part of a human team, where a collaborative culture is promoted to achieve common goals and address the changes and challenges of the industry.
• You will invest in your personal and professional growth through training programs.

From our motto "Quality is our mindset", TRIGO's purpose is to allow people to travel with complete peace of mind and confidence, ensuring that each means of transport meets the highest standards of quality and safety.

Do you want to be part of this #TeamTrigo? Keep reading!

Your main mission as Quality Field Engineer will be managing customer complaints in after-sales services or distributors, analyzing the root cause of these effects. You will also manage the database of incidents with customers/suppliers and prepare reports that will be shared across the company network.

The challenges you will face :

• Collect and manage customer complaints and coordinate the corresponding responses, also tracking issues to closure.
• Collect feedback (database) on local adaptation needs in the European market and communicate this to relevant central departments, steering improvements inside the brand.
• If necessary, analyze customer complaints identifying root causes to address to the right responsible to define/apply countermeasures and/or final solutions.
• Establish and maintain relationships with dealers (technical assistance; aftersales) and other interested parties to assure the quality of customer vehicles.
• Compile historical quality problems in the European market to avoid them in new projects. Inform the person responsible for avoiding these problems in new developments.
• Conduct research on the environmental conditions of roads, user profiles, legal requirements, etc. (database) in the European market and help with product definition.

What will make you successful in this project?

• Bachelor’s/Master’s degree in science or engineering; experience in quality management is preferred.
• Accredited training in database management and tools.
• Minimum of +3 years of experience in the automotive/vehicles industry.
• Accredited experience in vehicle problems analysis.
• Knowledge of quality tools and techniques, such as statistical process control (SPC), root cause analysis, 5 Whys, 8 Ds.
• Ability to work independently and manage multiple tasks simultaneously.
• High level of integrity and professional ethics.
• High level of English.

Next steps :

• You will receive a phone call from the Talent Acquisition team, where you can discuss more details about the project, your experience, and your salary expectations (15 min).
• If the project appeals to you, you will have a first online interview with our Talent Acquisition team to resolve any questions about the project (30 min).
• In the last phase, you will have the opportunity to meet the person in charge to find out what your day-to-day work will be like (45 min).

If you are passionate about quality and are ready to make a difference in the transport industry, don't hesitate to sign up!