Project Manager - PV

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Descripción del trabajo

We're looking for highly organised individuals who are fluent in English!

Location : Barcelona, Spain

Role : Bullhorn Support Analyst

Overview

At Kube Group, we have been dedicated for almost 20 years to the selection of professionals in the SAP, Web, Microsoft, Data, Salesforce and Infrastructure technological environment for international clients, in Europe and the US.

We currently have offices in Barcelona, Madrid, Paris, Lille, Marseille, Lyon, Nice, Nantes and Dallas.

The Opportunity

Kube has a great opportunity for a full-time, ATS Support Analyst in our Barcelona office.

About the Role

Reporting to a Bullhorn Product Manager, you will be on the front lines as the group's first point of contact, responsible for understanding and empathizing with the technical challenges they’re facing and how these challenges impact their business. Supporting our companies with the Bullhorn system within the group + 3 products (ATS, Analytics, and Automation), your primary goal will be to troubleshoot issues and ensure our ATS is back up and running so business teams can complete their work smoothly.

Whether you are an experienced customer support professional looking to step into a technical role for the first time or a seasoned tech support analyst, we have an opportunity for you!

A typical day will include...

• Answer incoming Bullhorn customer tickets via phone, email, and chat, gathering relevant details to resolve issues efficiently.
• Partner with Kube users to quickly identify challenges and technical issues, understanding their business impact.
• Use your software product knowledge (along with empathy for our key users) to troubleshoot issues quickly while helping prevent recurring problems.
• Apply critical thinking and independent judgment to solve challenging or unfamiliar problems.
• Escalate unresolved issues to the Product Manager when necessary.
• Proactively communicate with Kube staff and key users (mostly by phone) to provide progress updates and ensure follow-through on commitments.
• Share troubleshooting insights by contributing to the global Bullhorn knowledge base within the group.
• Adhere to key user and team-focused metrics to maintain high performance standards.

To Join the Team?