Project Manager Edificación y Construcción

Descripción del trabajo

Be in your element : With our brands AXOR and hansgrohe, the Hansgrohe Group creates inspiring moments with water. We set the standard worldwide with cutting edge design and technology that is embedded in the DNA of all our products. This is made possible by more than 5,500 employees at our 54 company locations worldwide. Our values in innovation, design, quality and responsibility unite us. Welcome to the global player from the Black Forest.

As a Technical Sales Responsible, you are leading and coaching our technical service team and support our customer service and sales team in all technical questions and help maintain the best possible service for our customers.

Your Tasks

• You are coaching and leading our technical service team.
• You are in charge of steering, further developing, and optimizing our processes to bring us to an even better service level in the future.
• You are the technical expert and knowledge multiplier by educating and training internal colleagues in customer service and sales as well as our external partners and local craftsmen.
• Documentation is key – therefore you take care of creating and maintaining service reports and document the whole processing as well as maintaining customer data and interactions in our ticketing system.
• You are in charge of planning, steering, and tracking the visits of technicians as well as the future development and steering of organization of internal and external service technicians.
• You are there for troubleshooting assistance, including visits, for technical specifications pre and after sales.
• Help get our technical service to the next level by evaluating the local statistics about incoming complaints and identify key areas to react and develop and optimize our processes in technical sales.

Your Profile

• Several years of experience in a relevant field, with a proven track record of leadership.
• Familiar with sanitary technology (installation and assembly).
• Willingness to constantly learn in the light of our expanding product categories.
• Customer enthusiasm – enjoying being in contact with our customers and delivering outstanding service with a solution-oriented attitude.
• Ability to lead and inspire a small team.
• Strong communication skills and resilience.
• Very good Spanish language skills are mandatory.
• Good English skills, Portuguese is a plus.