Product Support Engineer

Descripción del trabajo

Tremend is looking for an ETRM Senior Business Analyst to join our team of bright thinkers and doers. You’ll use your problem-solving creativity to figure out our client’s most complex and challenging problems across different industries. We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions.

Your Impact :

• Partner with clients to articulate business goals and value pools from which we can shape product propositions that provide transformative business outcomes or customer experience.
• Develop solution hypotheses iteratively based on your and the teams' experience and expertise, to guide product development; then validate that learning with user testing.
• Translate product strategy into a roadmap containing well-defined and prioritized user stories and features, and enablers that will realize the product vision to assist the client in achieving long-term advantage.
• Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes.
• Design and enable solutions or digital transformation initiatives that enhance business value delivery and responsiveness for our clients by applying Lean and Agile practices and frameworks.
• Articulate technology-based solutions, present in new business situations and workshops, and sometimes navigate complex client situations.
• Be the first point of contact to identify, manage and resolve requirement questions, dependencies, issues, and risks with the onshore and offshore teams and business.
• Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority.
• Inspire, lead, and mentor a high-performing team of Product Analysts to continually facilitate improvements in developing and enhancing best-in-class digital products and services.

Your Skills & Experience :

• Demonstrated success managing digital solutions in the ETRM space from ideation to launch, including engineering and operational quality.
• Significant knowledge and expertise within the energy & commodities industry.
• Hands-on experience on some of the leading ETRM packages, e.g. Endur, Rightangle, Aspect, or emerging ones such as Beacon.
• Good understanding of end-to-end processes in physical commodity, trading, or banking industry.
• Proven ability to prioritize competing demands and obtain buy-in from stakeholders.
• Strong presentation and communication skills.
• 5+ years’ experience in delivering complex business or technology solutions, from solution design to end-to-end system implementation, in the ETRM space.
• Experience in (or a strong desire to learn) techniques and methodologies that maximize the flow of value and are deeply rooted in Agile, Lean, and continuous delivery principles.

Set Yourself Apart With :

• Deep expertise in a particular system, solution, or functional area.
• Technical knowledge of database system SQL, NoSQL, My SQL, etc.
• Certified SAFe Product Owner / Product Manager designation.
• Certified Agile Product Manager designation.

Benefits of Working Here :

• A fast-paced tech environment.
• Continuous growth & learning.
• Open feedback culture.
• Room for own initiative & ideas.
• Transparency about results & strategy.
• Recognition & reward for hard work.
• Working with a flexible schedule.
• Many other perks.

Tremend is the newest global software engineering hub for Publicis Sapient. For over 18 years, the company has been infusing its advanced technical expertise into complex and innovative solutions that meet today's digital transformation needs and pave the way for a better and smarter future. By joining forces with Publicis Sapient we're accelerating the impact, providing a good mix of talented engineers, technology, continuous improvement, innovation, and R&D. Here, you'll have the opportunity to unleash your potential, powering up advanced software solutions for some of the world's most iconic brands. Embrace your passion for technology, creativity, and continuous improvement, and join us in making a difference through engineering.