Presales ProAV And Technical Support Technician

Project support / pre-sales & after sales. Responsible for analyzing customer's project requirements, completing site survey and project design, developing technical solutions and bidding documents, developing solutions and organizing, planning, creating & delivering compelling presentation and proof of concept demonstrations. In some cases, providing projects after-sales when it is required.

Technical support : Responsible for responding to customers' technical problems in a timely manner, coordinating internal and external resources, and giving continuous follow-up and solution.

Customer development : Working closely with Sales to ensure successful closure of the sales process, assist sales to complete important customer visits. Understand customer pain points, convert user needs into business opportunities, and finally implement solutions and generate orders.

Product and solution training : Responsible for implementing training for customer and internally in order to improve their product and solution skills.

Product optimization and improvement : Responsible for understanding and organizing the customer's demand for product and solution, refining the existing product deficiencies to promote optimization and providing suggestions for new product planning.

Keeping track with market trends and product & competitor landscapes, industry insight.

Marketing promotion and event : According to the sales strategy, cooperate with sales and market department to complete the promotion activities.

Requirements :

Bachelor Degree or equivalent in Telecommunication, Information technology, Computer Science / Engineering, Electrical engineering or a related field.

Possess strong problem solving and prioritization skills.

Excellent interpersonal and communication skills and are adept at working with multiple stakeholders.

Flexible regarding to business trip, customer visit and more.

High level of English written & spoken.

At least, 5 years of experience in implementing solution for Pro AV (audio & visuals) & LED screens (fixed & rental installations), educational product / solution will be a plus.

Related experience in implementing solution for B2B, corporate, Retail, Banking / finance, museums, rental, Education will be a plus.

If you're interested please send your CV.