Practicas Community Manager (H / M / D)

Descripción del trabajo

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships.

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 22,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection.

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

About the Role

Are you passionate about improving the lives of small business owners? Do you love the intensity that comes with building & training high-performance sales teams?

At Community Phone, we’re on a mission to become the most customer-obsessed phone company in America. As a Senior Sales Manager for our B2B Go-to-Market team, you’ll combine your dedication to small businesses with your expertise in sales to help us scale 10x over the next three years by building and leading your own sales team.

Your team will engage and educate small business owners and their staff (‘Mom and Pop’ businesses, often fewer than 15 employees) on how Community Phone can transform their operations, save them money, and grow their business. Your team will be responsible for prospecting, qualifying leads, driving conversion, and ensuring onboarding.

We are also looking for someone with prior experience in Self-Service and PLG motions. Many of our customers want to speak to a sales person to help them purchase, but there's also a large group that would rather purchase through an online check-out. We want to service the customer however they prefer, and we are looking for a leader who can build two distinct selling channels.

We believe in moving fast, challenging the status quo, and focusing on what truly matters. At Community Phone, speed beats perfection, first principles trump tradition, and truth always outweighs vanity metrics.

Responsabilidades

1. Build and Lead a High-Performance Team: Recruit, hire, and train an elite B2B sales team, composed of motivated, high-energy individuals. Set the standard—both in behavior and execution—by leading with intensity, clarity, and purpose.
2. Accelerate Performance: Create a high-efficiency sales engine by developing streamlined workflows, scalable knowledge bases, and tailored messaging campaigns.
3. Generate and Convert Leads: Engage, qualify, and convert cold prospect lists into leads— and ultimately —loyal customers.
4. Execute with Precision Metrics: Own and crush KPIs: speed to lead, connect rate, qualified rate, team variance, close rate, ARPU, and 90-day product activation rate.
5. Test, Adapt, Dominate: Run bold experiments to refine outreach methods, messaging, and cadences.
6. Close the Feedback Loop: Gather insights from real conversations with prospects back to marketing, product, and leadership teams.
7. Relentlessly Accountable: Own your team’s quota like it’s your personal mission.
8. A True Architect of Excellence: Train, coach, and lead from the trenches, ensuring every rep understands not just what to say but why it matters.
9. Obsession-Driven: Drive your team to master the art of discovery and close deals with conviction.
10. Hunger Incarnate: Create an environment where hunger is contagious.
11. Truth-Obsessed: Track, interpret, and adapt based on the metrics that matter.
12. An Opportunistic Optimist: Turn obstacles into opportunities with a mindset that radiates resilience.
13. A Master Communicator: Articulate complex ideas with clarity and purpose.
14. Curious to the Core: Question everything, challenge assumptions, and dive deep into the details.
15. A Builder of Belief: Create a team that believes together.

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote-first environment as a bonus.

Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.

The pay range for this role is:

80,000 - 135,000 USD per year (Argentina)

25,000 - 50,000 USD per year (Egypt)

140,000 - 160,000 USD per year (United States)

40,000 - 80,000 USD per year (Spain)