Partner Success Partner Success Executive ( German Market) Spain (Remote)

Partner Success Executive ( German Market)

Spain (Remote)

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass)

• is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.
• Big news: Gympass is now Wellhub!

THE OPPORTUNITY

We are hiring a Partner Success Executive for our German Market in Spain!

The Longtail Partner Success Executive holds the responsibility of fostering partner success through effective management and maintenance of relationships. The primary objective of this position is to enhance partner engagement and retention by identifying areas for improvement and providing strategic support.

YOUR IMPACT

• Manage and maintain relationships with key partners.
• Support partner integration processes and ensure a seamless experience.
• Handle partner inquiries through Zendesk.
• Manage ticket workload and provide support to partners on Zendesk.
• Negotiate renewal contract terms and pricing changes with partners.
• Ensure that all partners are in compliance with the required standards and provide the correct information on the platform.
• Collaborate with internal teams to address partner needs and ensure a positive partner experience.
• Investigate, develop and implement strategies to improve partner retention and success.
• Collect and analyze data to measure partner performance and identify areas for improvement.
• Create and manage reports to share insights.
• Monitor partner performance metrics and adjust strategies as needed to achieve savings and other objectives.
• Support team workload management and suggest strategies to improve productivity.
• Actively share insights and best practices with internal departments to improve collaboration and product expertise organization-wide.
• Document key learnings and outcomes from projects and partner outreach to inform future strategy and planning.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

WHO YOU ARE

• Proven experience (3+ years) in (key) account management.
• Plus) experienced within the fitness industry.
• Hands-on mentality.
• Plus) Experience working in a global role, creating content that resonates across different regions and cultural contexts.
• Strong project management skills, with the ability to work independently and manage multiple priorities simultaneously.
• Plus) Experience with advanced data analysis and dashboards.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. For this specific role, please note that prior experience in client relationship management, along with fluency in English and native-level proficiency in German is required.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and well-being of our employees. Our benefits include:

WELLHUB: Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

FITNESS: Additional fitness subsidy to access onsite gyms and fitness studios.

FLEXIBLE WORK: We offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building.

FLEXIBLE SCHEDULE: Flexibility to adjust working hours based on personal schedule, time zone, and business needs.

PAID TIME OFF: Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays.

PARENTAL LEAVE: We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth.

CULTURE: An exciting and supportive environment filled with passionate individuals from all over the world!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.