Paid Reception Assistant in a Hotel in Granada, Spain

Benefits :

• Accommodation is provided in a shared flat (mix gender flat). Students need to share a room (max 3 people in a room, only girls or only guys).
• Breakfast.
• Internet is also provided as well as living expenses such as water, electricity, etc.
• Assist with the preparation of breakfast during the morning when it's required (only if there are some groups).
• Tidying breakfast area when it's required (only if there are some groups).
• Checking guests in and out.
• Automatic check-in management.
• Handle face-to-face inquiries from customers.
• Answering all of the calls promptly in a courteous and efficient manner.
• Basic concierge assistance.
• Planning and organizing group arrivals.
• Day to day processing and input of group reservations while following hotel reservations policy.
• Maintaining a positive selling approach to maximize yield in both occupancy and rates.
• Liaising with other departments to prepare for groups arrivals.
• Assisting the Front office with closing accounts.
• Possibility to manage and develop the company's website, social networks, communication and marketing using tools such as artificial intelligence, virtual assistance, chat bots, etc.

Requirements :

• Fluent in English and at least B1 Spanish.
• Able to provide a training agreement.

Schedule :

• Monday to Sunday, 2 days off per week.
• 2 days per week assisting with the breakfast preparation from 8-12h, and then with Reception and Customer Management tasks.
• 3 days per week only Reception and Customer Management tasks.