[P968] - New Balance NA / Customer Support with High Level of English (Night Shift)

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Our Client

New Balance believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style.

Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.

What will you be doing?

1. Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way.
2. Putting yourself in our customers’ shoes, analysing their problems and offering them individual solutions.
3. Offering an omnichannel service to our consumers via telephone, email, chat, and social media.
4. Developing a sound understanding of the products and services offered by our client.
5. Becoming an expert on all things New Balance.
6. Embracing our company values and acting as a brand ambassador.

1. A fluent level of English with exceptional grammar and spelling skills.
2. A genuine passion for delivering outstanding customer service.
3. Ability to deal with sensitive calls with empathy.
4. Strong administrative skills with a keen eye for detail.
5. A professional outlook and proactive approach to problem solving.

1. Start date: 11th of December.
2. Contract: Temporary (3-month contract with 1-month probation period).
3. Part time: 25 hours/week.
4. Working days/Hours: Rotative from Monday to Sunday between 10:00pm to 3:00am with 2 weekends off per month.
5. Salary: €11,538 gross per year.
6. Night Shift Bonus: €1.85 gross per hour, from 10:00pm to 12:00am.
7. Incentives: Top performance incentives.
8. Holidays: 24 calendar days per year.
9. Paid bank holidays + 1 extra day in lieu.
10. Training: 2 weeks of training fully based in the office, from Monday to Friday from 3:00pm to 10:00pm.
11. Hybrid: 4 days per month at the office or for training reasons.
12. Office location: Barcelona (La Sagrera).

1. Best-in-class people engagement activities and programs.
2. Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
3. Employee Assistance Program - Free, confidential, and impartial guidance and support.
4. Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
5. New Balance online discounts 30% off.
6. Option to sign-up for Discounted Private Health Insurance.
7. Referral Program – Bring a friend and get a referral bonus.
8. Access to LinkedIn specialised training & courses.

1. Showcase your talent: Share your CV highlighting achievements and responsibilities.
2. Be you: No need for photos, age, marital status, or gender.
3. Our process: Submit CV, then email, phone screening, and video interview.