Ozh321 - Beckman Coulter Life Sciences | Field Technical Support (F/M/D) | Barcelona | [Dvm674]

Ozh321 - Beckman Coulter Life Sciences | Field Technical Support (F/M/D) | Barcelona | [DVM674]

Barcelona

EUR 30.000 - 50.000

Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers—and our commitment to excellence.

Position Overview

We are currently seeking a Field Technical Support who will be responsible for providing frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Apply critical thinking to resolve instrumentation performance issues, train our customers and verify the operational performance and data quality of systems. You'll be a key member to help drive customer satisfaction and retention. This position is part of the Customer care located in Barcelona, Catalunya and will be remote.

Key Responsibilities

• Develop and build knowledge to understand the industry, the company, the products, tools, and the team.
• Be supported by a strong leadership team, involved in keys projects to deliver successful installations for our customers that meet their requirements and that of our company.
• Complete troubleshooting, installation, validation, preventative maintenance, modifications and repairs on Beckman Coulter equipment.
• Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or validated equivalent experience.
• Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel.
• Fluent in English verbal and written (Use CEFR - Common European Framework of Reference for Languages).

Preferred Qualifications

• Demonstrated ability diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment, IT repair experience in laboratory, as a Field Service Engineer or Biomedical Engineer.
• Experience collaborating with internal team members and external customers.
• Self-motivated role, very well self-organized, have a high level of initiative and communicate effectively with a wide range of hierarchical levels.

At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.