Order Fulfillment Coordinator, Commercial

Company Summary:

Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products, as well as products for an extensive network of Original Equipment Manufacturers. With a robust line of Greenworks branded products, including 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial grade 82-volt battery-powered outdoor power equipment, a full line of corded equipment, and power tools, Greenworks offers the right tool for every job. Utilizing best-in-class technology, Greenworks tools deliver the power and performance of comparable gas-powered tools without the mess, fumes, aggravating pull cords and noise associated with gas products. For more information, find us on the web at greenworkstools.com or greenworkscommercial.com.

Position Summary:

The Order Management Coordinator is responsible for providing first-class service and support to a defined customer base, as well as internal team members as it relates to the overall customer satisfaction goal. This position is in Valencia, CA.

Key Responsibilities:

• Support day-to-day management of Distributor and Dealer operations by documenting processes and driving change management within the organization.
• Develop deep and lasting relationships with Commercial customers.
• Will process orders from our Distributors and Dealers through SAP from receipt to invoicing.
• Facilitate the placement of customer orders and monitors the fulfillment process.
• Resolve customer complaints by investigating problems and developing solutions.
• Promptly answer all incoming calls in a polite manner and assist the caller.
• Manage GWC Program inbox and facilitate all program claims.
• Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their account.
• Assist other departments as needed. Manage store onsite when necessary.
• Assist with office management when necessary.
• Must be able to work independently but willing to get help with issues when needed.
• Must be a “team player” willing to step in and help others in the group that are experiencing a high order volume from time to time.
• Must be courteous and possess a “customer first” attitude when working with our customer over the phone to resolve issues.

Experience Required:

• Strong attention to detail
• Presentation and communication skills.
• Proven approach to access decision makers at client organizations.
• Excellent organizational and time management skills
• A demonstrated willingness for continual learning and skill development is required
• Ability to think quickly and make decisions.

Education and Experience:

• High school education or equivalent is required for this position