Operations Support Specialist (Work From Home)

Operations Support Specialist (Work From Home)

Company: Varsity Tutors

Responsibilities:

1. Provide Customer Support to Contracted Tutors
2. Account Setup
3. Specific Student Opportunities or Assignments
4. Tutoring Products
5. Technical Issues
6. Scheduling Conflicts
7. Payment and Payroll
8. Provide guidance and assistance to tutors about:
9. Resolve Technical Issues for both Instructors and Students
10. Assist customers and tutors in real-time on chat and video with technical issues
11. Follow process to submit to engineering if the issue cannot be resolved immediately
12. Support and Audit Tutoring Sessions
13. Monitor live online classes
14. Assist instructors on starting and ending class sessions
15. Provide Insights for School System Partners
16. Handle complaints, provide appropriate solutions and alternatives
17. Measure quality inputs, such as compliance to client-defined requirements, tutor preparedness, and platform ease of use
18. Address defects that require intervention on behalf of our clients, such as replacing tutors when necessary and escalating issues that prevent student learning

Qualifications:

1. Level B2 English proficiency
2. Experience with Google documents
3. Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
4. Experience with technical support preferred
5. Strong analytical and problem-solving skills
6. Comfortable performing all job responsibilities on a laptop or computer
7. Able to perform basic technical troubleshooting with work equipment
8. Highly adaptable to change and thrives in a fast-paced environment
9. Self-starter with exceptional attention to detail
10. Excellent time management and organizational skills
11. Ability to work independently
12. Ability to multitask in a dynamic environment where priorities change quickly
13. Willingness and ability to quickly learn business practices, policies, and procedures
14. Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT
15. High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
16. A quiet work environment that promotes focus

Location: Fully Remote - Based in Cordoba, Argentina

Benefits:

1. Competitive Hourly Rate ($9.50/hr USD)
2. Full-Time Position (40 hours per week)
3. Fully Remote Position
4. A once-in-a-lifetime opportunity to help transform how the world learns!
5. A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
6. Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.