Operations Manager

Descripción del trabajo

Are you looking for an exciting new opportunity in a fast-paced industry? Do you want to combine your passion for customer service with the thrill of the iGaming world? Then this is the perfect role for you!

As a Customer Service Specialist, you’ll be the first point of contact for players, ensuring they receive top-notch service while enjoying their casino experience. You’ll help solve their issues, build relationships, and contribute to improving our platform.

What You’ll Do:

• Provide exceptional customer support via email, phone, and live chat.
• Help players with account issues, bonuses, game rules, and technical questions.
• Ensure a positive and engaging experience for customers, making them feel valued.
• Assist with responsible gaming, fraud prevention, and payment-related inquiries.
• Collaborate with internal teams to report issues and improve our platform.
• Occasionally support with translations and content updates.

What We’re Looking For:

• Fluent Swedish speaker with excellent English skills.
• Customer service experience (iGaming experience is a plus!).
• Strong communication skills and ability to multitask.
• Passion for casino games, sports betting, or the iGaming industry.
• Tech-savvy with fast typing skills.
• Flexibility to work day, evening, and weekend shifts.

Benefits:

• Cs bonus up to 2k per year dependent on process.
• Financial: Competitive Salary and Bonus Schemes.
• Hybrid Working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare insurance, dental care, travel insurance, and life insurance.
• Health & Wellbeing: An allowance which can be used towards gym and fitness memberships, fitness clothing and equipment, consultations with a dietitian, massages, and select treatments or items for your home office.
• Wellness Cloud: Free access to Wellness Cloud; a tool to help encourage greater wellbeing through online coaching, webinars, videos, and online resources.
• Office Perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks, and after work drinks and events.
• Volunteer Time Off Programme: 20 days paid leave you can avail after your first year of employment to volunteer at an organisation online, locally, or abroad.

The iGaming industry is one of the fastest-growing digital sectors, offering endless career opportunities. Whether you’re looking to gain experience in customer service, marketing, or tech, iGaming is the perfect place to start. With a fun and dynamic work environment, great career progression, and a global network, this is your chance to break into an industry full of excitement and innovation!