Operations Manager

tl;dr: bina, a fast-growing digitally native international school, is looking for an Operations Manager to lead our operations in tackling >10x school growth in the next two years with increasing quality. Potential to grow into Head of Ops / COO at scale.

We're looking for someone early in their career, with 3-5 years of experience in startups and tech doing ops/product management, proficient in math and analytics, with solid soft skills. Fluent English is a must.

Critical: Please send your CV and CL to ****** with the title "Operations Manager" in the email — we are not accepting applications without it.

The position is fully remote.

What is bina: bina is a global, digitally native school for 4-12-year-olds (and their adults!). It offers internationally accredited and expert-led education to families who demand more attention, accessibility, and a global perspective. Over 100 families trust our flexible, home-based precision education approach in >35 countries. We grew 4.5x YoY and reached $1M ARR. We expect to grow tenfold in the next 2 years while creating a unique multiplayer learning environment where children and educators from across the globe learn, collaborate, and grow together in real-time daily.

What you'll do:

1. Own and improve ops part of the unit economics.
2. Define key performance improvement initiatives together with the leadership team.
3. Lead and support projects to reduce cost per student.
4. Overview the quality and KPIs of key operational processes (recruiting, staffing, quality assurance, etc.) together with functional leaders.
5. Lead and support strategic operational projects.
6. In general, you will either lead ops-heavy projects or support the leadership team in managing them across different functions, focusing on school ops and family care (customer support).
7. Examples of strategic projects in 2025 include:
1. Launch of a new time zone.
2. Implementation of a new teaching schedule (together with Head of School).
3. Implementation of a systemic and efficient recruiting and staffing model for educators.
4. Launch of online summer camps.
5. Budget tracking & back-office.
6. Streamline our monthly budget tracking with the support of our admin specialist.
7. Basic financial management (tools, communications with accountants), potentially supported by a fractional CFO.
8. Manage our HR and admin specialist KPIs.
9. Cost reduction:
1. Educators' cost per student reduction.
2. Family care cost per student reduction.
3. Admin costs maintenance.
10. Ops quality:
1. Efficient recruiting and staffing of educators in class (speed, cost).
2. Back-office is working with zero defects.

What you'll bring:

1. 3+ years of experience in a corresponding field such as operations, consulting, analytics, or ops-intense product management, especially in ops-heavy fast-growing startups.
2. Strong Excel/Google Sheets proficiency.
3. Strong analytical (incl. quantitative data analysis) and problem-solving skills, critical thinking, and business judgment.
4. Strong communication and presentation skills.
5. Strong collaboration, project management, and stakeholder management skills — you can work with all key functional partners and the leadership team and build deep, trusted relationships.

What we'll bring:

1. Fully remote and flexible environment: our team members are everywhere from the Pacific Time zone to Asia.
2. A vibrant, diverse team that is transforming education for students globally (from 35+ countries already!).
3. Competitive salary (flexible based on experience, $5k as a reference point).
4. A position at the forefront of global education innovation, with substantial opportunities for growth and impact.
5. Working directly with the CEO and Partner (Growth & Ops).