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Descripción del trabajo

CRM Coordinator

Location: Remote

Type: Permanent or Full-time Contractor

Package: Competitive package

About MBG Digital:

MBG is the leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions. MBG Digital is a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds. We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business.

Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower our players to thrive in a rapidly evolving iGaming / Web3 world.

Job Description:

We are excited to be on the hunt for a talented and motivated individual to join our team as a CRM Coordinator.

Responsibilities:

• Execute CRM omnichannel communications across the customer lifecycle.
• Execute Casino and Sportsbook campaigns, including bonus, tournament and on-site promotions.
• Continuously evaluate and report on campaign performance in collaboration with other stakeholders.
• Work with other stakeholders to improve existing campaign tools.
• Ensure timely delivery and flawless quality on all tasks handled.
• Align with support on new campaigns and investigate and report issues communicated by customer service.
• Communicate upcoming promotions to different stakeholders in the organization.
• Support CRM Manager with creating and executing innovative plans for specific markets and brands.
• Assist and follow up with the Customer Support team on any casino queries or issues that may arise.
• Stay knowledgeable and up to date with industry updates and CRM trends.
• Regularly monitor our key user experience flows, issue / bug escalation and follow-up until resolution or backlog addition.

Qualifications:

• At least 2 years of Gaming industry experience.
• High attention to detail and priority management skills.
• Knowledge of iGaming products and CRM mechanics.
• Strong written and verbal communication skills.
• Ability to multi-task and handle high-pressure situations.
• Ability to maintain strict confidentiality.
• Analytical and action-oriented.
• Experience in Crypto / Crypto Casino.

What's in it for me?

A global and dynamic work environment, working with some of the best Casino talent in the world. A company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere. A choice of work locations. We are a remote-first company with colleagues all over the world and a head office in Cyprus. The choice is yours! Flexible working. We're all human, and life throws challenges in all shapes and sizes.