Open Postdoc Position in Phononic Architectures at ICMAB

Descripción del trabajo

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role :

CrowdStrike is seeking a Senior SMB Account Manager to be part of a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. You will proactively advocate for the customer focusing on high levels of adoption to ensure customer satisfaction and be responsible for all upgrades and renewals within your accounts.

What You'll Do :

• Serve as the primary point of contact for clients while collaborating with Sales, Customer Success, and Product to ensure the existing customer base is receiving the value they expect from their implemented solutions.
• Achieve a quota of new sales growth within customer base and for renewals each quarter.
• Be a customer advocate, driving relationships with key customers and creating new champions.
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
• Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio.
• Devise and execute account strategies and plans to maximize account growth.
• Provide high touch customer service, including escalation and coordination of support issues as needed.
• Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.

What You'll Need :

• Written and spoken business level German required.
• 2-3 years+ or equivalent experience in consulting, account management or sales development – particularly in cybersecurity.
• Bachelor’s degree from an accredited college or university or relevant experience.
• Track record of meeting or exceeding expectations in an individually focused, quota-carrying role.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Technical aptitude and ability to learn new concepts quickly.
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings.
• Must be a self-starter with the ability to work independently or in a team environment.
• A curious nature with a desire to learn and a competitive spirit.
• High level of comfort handling client objections and negotiations.
• Excellent time management skills.

Bonus Points :

• Security or SaaS sales experience.
• Customer Success / Service background.
• Formal training in a recognized sales methodology.
• Prior experience using Salesforce or another CRM solution.

Benefits of Working at CrowdStrike :

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified across the globe.

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.