OKU Ibiza - Hotel Reception Supervisor

DESCRIPTION

At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking a dynamic and service-oriented Hotel Front Desk Shift Supervisor to join us at OKU Ibiza, our five-star resort that redefines laid-back luxury on the island.

This is a unique opportunity to be part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laid-back luxury ethos. We offer a remuneration and benefits package according to your profile, along with available accommodation options to ensure a seamless and rewarding experience as part of our team.

OKU Ibiza is a stunning retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As a Hotel Front Desk Shift Supervisor, you will be the frontline leader, ensuring that every guest receives an exceptional welcome and farewell, and that their stay is flawless.

ABOUT OKU

‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laid-back luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections, and slow living at heart.

OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years.

RESPONSIBILITIES OF THE ROLE

1. Supervise and coordinate the daily operations of the front desk during your shift, ensuring efficient and high-quality service.
2. Lead and motivate the front desk team, providing training and support to ensure optimal performance.
3. Manage the check-in and check-out processes efficiently, ensuring accuracy and speed.
4. Address guest inquiries and complaints professionally and resolutely, always seeking to exceed their expectations.
5. Ensure compliance with hotel procedures and quality standards, including reservation management and billing.
6. Collaborate with other hotel departments to ensure a comprehensive and satisfactory guest experience.
7. Manage the cash register and payments during your shift, ensuring accuracy and security.
8. Prepare daily reports and records of front desk activities.

1. Proven experience in hotel front desk operations, preferably in a supervisory role.
2. Excellent communication and customer service skills, with the ability to solve problems effectively.
3. Knowledge of hotel management systems (PMS) and front desk procedures.
4. Ability to lead and motivate a team, fostering a positive work environment.
5. Organization, attention to detail, and ability to work under pressure.
6. Fluency in English and Spanish (additional languages are a plus, given the hotel's international clientele).

1. Leadership and decision-making ability.
2. Customer service orientation and ability to anticipate guest needs.
3. Problem-solving skills and ability to manage difficult situations.
4. Flexibility and adaptability to changes and hotel demands.
5. Professionalism, discretion, and ability to represent the OKU brand impeccably.

1. Knowledge of front desk procedures and hotel management systems (PMS).
2. Communication and customer service skills.
3. Ability to manage cash and payments.
4. Language proficiency, with a special emphasis on English and Spanish.
5. Leadership and team management skills.