OKU Andalusia - IT Responsible-Responsable de IT

At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking an experienced IT Responsible to join us in opening OKU Andalusia, our newest five-star resort on Spain’s Costa del Sol, just moments from Sotogrande.

This is a unique opportunity to become part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laidback luxury ethos.

Set to open this summer, OKU Andalusia is a stunning beachfront retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that is shaping the future of luxury hospitality.

ABOUT OKU

‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laidback luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections and slow living at heart.

OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years.

RESPONSIBILITIES OF THE ROLE

1. Oversee the hotel’s IT infrastructure, including networks, servers, software, and hardware.
2. Ensure the security and integrity of hotel data and systems.
3. Manage and maintain property management systems (PMS), point-of-sale (POS) systems, and other hotel-related software.
4. Provide technical support and troubleshooting for hotel staff and guests.
5. Develop and implement IT policies and best practices.
6. Collaborate with other departments to enhance technology integration for optimal guest experience.
7. Conduct regular system audits and upgrades.
8. Ensure compliance with cybersecurity standards and data protection regulations.
9. Manage IT budgets and vendor relationships.

CANDIDATE REQUIREMENTS

1. Passionate about hospitality and an enthusiastic demeanor, with a desire to represent the OKU philosophy in your professional environment.
2. Strong knowledge of hotel management systems (PMS, POS, CRM, etc.).
3. Expertise in network administration, cybersecurity, and IT infrastructure.
4. Ability to troubleshoot technical issues efficiently and effectively.
5. Strong leadership, communication, and project management skills.
6. Fluency in English and Spanish; knowledge of additional languages is a plus.
7. Previous Pre-Opening experience is a plus.

Behavioural Competencies

1. Proven leadership skills in a hotel/resort environment and empathy, exceptional communication, and attention to detail.
2. Understanding and respecting cultural differences, effectively communicating with international guests and tailoring services accordingly.
3. Continuously seeks to develop others' performance and strives to improve their own performance.

Technical Skills and Knowledge

1. Strong analytical skills to assess situations quickly, identify solutions and implement effective resolutions.
2. Familiarity with hotel management systems (PMS, POS, CRM, etc.) and related technologies.
3. Familiarity with smart room automation, digital check-ins, keyless entry, guest experience apps.
4. Understanding GDPR, PCI-DSS, and other data security regulations.