Observability - Senior Software Engineer, Hosted Services

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.

As a Software Engineer, you will be part of the Hosted Services team and work with your peers, Product Management, and Technical Leadership to make our Observability product the best in class! This team empowers our users to monitor their applications running in the Cloud and in Cloud Native environments through various inputs, integrations, and managed services.

What You Will Be Doing :

1. You will contribute to the team's roadmap execution through backlog issues and bigger projects and work with product management to define new features and capabilities.
2. Write and review code to deliver features efficiently.
3. Collaborate with other teams inside and outside Observability in defining and implementing the end-to-end experience for our Observability products.
4. With your team, you will take care of our products and processes to ensure we apply the best standards of quality, performance, and efficiency.
5. Interact with the community and help them use and love our products.
6. You will be involved in resolving Elastic customer support issues, ensuring SLAs are met.
7. You will participate in 24x365 on-call scheduled rotations with your team.

What You Bring Along :

1. You have experience working with AWS, GCP, Azure, or Cloud Native environments.
2. You are comfortable writing software in Go and are encouraged to contribute to the product codebase in Python, Java, or Typescript.
3. You know how to build and maintain managed services (dev, test, CI / CD, monitoring, documentation, etc.).
4. You have excellent verbal and written communication skills, and you are an amazing teammate with strong analytical, problem-solving, debugging, and troubleshooting skills, with the ability to work in a distributed team.
5. You've been in an SRE role or have SRE knowledge, which gives you an extra care of what data we should collect, how we should display it, and how our users could have the best of it.
6. You stay aware of the trends in the Open Source world and the Observability market.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Embracing parenthood with a minimum of 16 weeks of parental leave.

Different people approach problems differently. We need that. Elastic is an equal opportunity / affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance, or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email. We will reply to your request within 24 business hours of submission.