NEW OPENING - Store Manager - Las Rozas Village

Descripción del trabajo

Who We Are :

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform is comprised of modular, multi-tenant services. Our Cimpress businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. And this kind of innovation keeps customers coming back. Just last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more.

Our Customer Success at Cimpress Technology, launched mid 2024, is a new team within the Cimpress organization dedicated to fostering strong partnerships and aligning technology solutions with customer goals to drive growth and success. As a Customer Success Manager, you will play a critical role in enabling our Cimpress Businesses to achieve their strategic goals by optimizing their use of our innovative technology solutions. You will act as a trusted advisor, focusing on product adoption, customer satisfaction, and feedback integration within Cimpress Technology.

What You Will Do :

1. Build and nurture strong, long-term relationships with Cimpress businesses and their leadership including CEOs, CTOs and Head of Functions serving as their primary point of contact.
2. Conduct regular check-ins and strategic reviews to ensure alignment between Cimpress Technology offerings and Cimpress businesses’ requirements.
3. Act as a voice of the businesses within Cimpress, advocating for their needs and influencing product development.
4. Deliver tailored onboarding experiences, training sessions, and resources to drive seamless adoption.
5. Develop deep knowledge of Cimpress Technology products to guide customers on enhancing their value.
6. Collaborate with cross-functional teams (including engineering and product teams) to address customer problems, facilitate technology migrations and proactively identify areas for improvement.
7. Gather, analyze, and share feedback with internal stakeholders to shape product roadmaps and improve the customer experience.
8. Address challenges swiftly and efficiently, coordinating across teams to provide comprehensive solutions.
9. Flexibility to travel is required for this position with an estimated 40% of your time spent traveling to various locations in Europe and the US.

Your Qualifications :

1. 3+ years of experience in customer success role in SaaS B2B organization.
2. Proven track record of building relationships, influencing executive-level stakeholders (including CEOs, CTOs, VPs and above), and effectively communicating with technical teams by translating business needs into technical solutions.
3. Familiarity with SaaS platforms, cloud technology, or enterprise software.
4. Proven track record of driving product adoption and customer satisfaction in a complex technical environment.
5. Strong analytical and problem-solving skills to translate customer needs into actionable solutions.
6. Experience working in collaborative, cross-functional team environments.

Why You'll Love Working Here :

Being at Cimpress means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

We're Remote-First :

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Cimpress also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results.

Commitment to Diversity, Equity, & Inclusion :

We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer :

Cimpress Tech, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations.