Matching Operations Coordinator

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Act as the primary point of contact for communication between talent who are hired on client engagements and internal Toptal stakeholders.
• Independently manage communication through various channels to ensure seamless interactions and information sharing. Written communication is especially important.
• Follow-up with talent within assigned accounts to understand project status and to identify and pursue up-sell and cross-sell opportunities; share relevant updates with stakeholders as needed.
• Manage and execute various tasks and actions associated with assigned accounts to ensure smooth operations and job performance.
• Maintain constant communication with the team via Slack or Zoom during designated working hours.
• Organize and update process guidelines, making them easily accessible for team reference.
• Assist in onboarding new team members to ensure a smooth integration process.
• Support the completion of ad-hoc strategic projects, as needed.

Qualifications and Job Requirements:

• Bachelor’s degree is required.
• 2-3+ years of experience in coordination, operations support, or customer support roles.
• Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator to be able to work successfully with a wide range of stakeholders.
• Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution.
• You should be a self-starter who thrives on accountability and managing your own workflow, tasks, and assigned accounts.
• You need to be able to follow processes expertly. When faced with limited data, you need to be able to make decisions that follow given guidelines.
• Adaptability. Our processes and priorities may evolve rapidly. You need to be able to learn and adapt to change quickly.
• Willingness to collaborate, share knowledge, and learn from teammates.
• Proficiency in Google Sheets and Google Docs for data processing and presentation.
• Continuous Improvement. You need to have an eye for continuous improvement and be open to receiving challenging feedback.
• Project management experience or technical background is advantageous.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.