Market Manager, Thailand, Madrid

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Why Trip.com Group

1. Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
2. Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make a global impact.
3. We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
4. We encourage flexible work arrangements.
5. Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

As the Customer Advisor, you will

1. Assist customers with their inquiries and concerns via phone, chat, or e-mail.
2. Communicate effectively with customers, showing empathy and patience.
3. Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required.
4. Advocate the Trip.com culture both internally and externally.
5. Assist with ad hoc projects, as assigned.

Skills & Experience

1. Good verbal and written Korean (Mono-lingual) or English communication (bi-lingual) skills.
2. Has passion for helping and supporting others and gains sense of fulfilment from saving someone's day.
3. Good computer skills and knowledge of MS Office tools.
4. Positive and forward-thinking attitude; diligent and results-oriented.
5. We are providing the most competitive compensation and benefit with an open and horizontal culture & working environment (Providing Meal, Night shift and language allowance, monthly & yearly incentive).
6. Shifting schedule, working 5 days in a week (Mon to Sun).

Contract Type

1. Fixed-term contract (1 year).
2. 3 months probation.
3. The contract can be transferred to permanent, extended or terminated according to working performance.

Working Time

1. Shift Work (Scheduled work).
2. 5 days a week (Mon-Sun).

What We Offer

1. Fast-growing global platform.
2. Global career opportunities.
3. Professional coaching and training.
4. Recognition & Award Programs.
5. Activities: Customer Service Day, Company Birthday Celebration, etc.
6. Hybrid working mode.
7. Friendly office environment located in downtown.
8. Competitive salary and compensation.
9. Monthly & yearly performance bonus.
10. Multiple allowances: meal, night shift transportation, and weekend working shift.

Have a good trip, and see you soon!