Manager, Software Engineering

Sé de los primeros solicitantes.
New Relic, Inc.
Aldaya
A distancia
EUR 30.000 - 60.000
Sé de los primeros solicitantes.
Hoy
Descripción del empleo

Descripción del trabajo

Employer : MSP company based in USA

Remote Work Setup

Working Schedule : Monday-Friday, 8 : 00AM - 5 : 00PM Pacific Standard Time

Responsibilities :

  • Responsible for remote service and support needs for our customers, relating to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.
  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft Virtual Environments.
  • Support services for Microsoft-related technologies : Windows Server, Microsoft 365, SharePoint, etc.
  • Technical services and support at the network level : WAN and LAN connectivity, firewalls, and security.
  • Remote access solution implementation and support : VPN and Terminal Services.
  • Solid working knowledge of Windows Servers, Networking, Virtualization, Security, Email services, Storage technologies, and a variety of Business applications.
  • Printer troubleshooting and general server access and permissions.
  • Experience working in Active Directory (Add / Remove / Change Users, User Attributes, OUs, Groups, and Devices).
  • Understanding of TCP / IP, DNS, and troubleshooting Internet connectivity.
  • Working knowledge of security fundamentals : endpoint protection, MFA, phishing, threat management, etc.
  • Server implementation, maintenance, and management.
  • Configuration and implementation of Remote Desktop Service.
  • Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
  • Strong interpersonal skills, including a calm and welcoming telephone manner, active listening, and customer care.
  • Strong skills in documentation and organization of details.
  • Excellent time management skills and ability to multi-task and adapt to change.
  • Self-motivated and able to work with little supervision.
  • Ability to work with a team of individuals in various tiers of support and management.

Minimum Requirements :

  • Experience required with Windows desktop operating systems.
  • An understanding of Microsoft 365 administration with experience supporting complex environments.
  • Understanding of Azure AD and related technologies.
  • Familiarity with email security best practices.
  • Advanced knowledge and understanding of networking (TCP / IP, experience with routers and firewalls, DNS services, Wireless (WiFi) Technologies).
  • Experience managing & working with the following technologies is preferred : Windows OS, M365, Windows Server (2003-Present), Active Directory Management (Azure AD Sync), DHCP, DNS, Remote Desktop Services.
  • 3+ years experience in computer network management is required.
  • Minimum 2 years experience in Server Hardware Technologies (CPU / RAID / SCSI) Support.
  • Minimum 2 years experience in Data Backup and Recovery Support, Corporate Antivirus.
  • Microsoft Exchange configuration and troubleshooting.
  • Firewall / router configuration.
  • Hyper-V knowledge.
  • Windows Server, GPOs, Routing and Switching, VPNs, Virus and Security, TCP / IP.
  • Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, SonicWall CSSA.
  • A+ Certification is preferred.
  • NET+ Certification is preferred.

Key Tasks :

  • Troubleshoot and resolve end-user issues.
  • Provide consistent communication and updates.
  • Coordinate customer support with the team, Service Coordinator, and Service Manager.
  • Monitor and review alerts.
  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service issues that cannot be completed within agreed service levels.

Benefits :

  • 13th Month Pay
  • HMO & Gov't. Contribution Allowance on top of the salary (After a 90-day probationary period)
  • Personal Time Off (After a 90-day probationary period)
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