Manager I Operations, Digiflex, Prime Video Content Publishing Operations

Manager I Operations, Digiflex, Prime Video Content Publishing Operations

Sector : Media and Publishing, Operations and Facilities Management

Role : Manager

Contract Type : Permanent

Hours : Full Time

DESCRIPTION

Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

As the Manager I, Operations, you will supervise a team of digital content associates. Your team will be in charge of quality, accuracy, and localization in subtitles. Through production support, the team will validate accuracy of contents and correct or improve accuracy when necessary; through collaboration with AI tools, the team will continuously improve the effectiveness of technology to transcript and translate content. The team will also support internal audits to ensure our customers get the best subtitles, improving their streaming experience.

As a manager, you will be in charge of defined problems by delegating tasks, identifying roadblocks, and recommending trade-offs. You will also be responsible for delivering on team goals, providing guidance or coaching to your direct reports, and for hiring new talent. To succeed in this role, you will need a proven track record of leading operational teams, executing deliverables with guidance, communicating effectively, and improving operational processes by driving standardization or resource optimization.

Please note that this is a Madrid office-based role.

Key job responsibilities

• Manage a team of 15 - 20 employees on tasks related to localization, quality, and correction of subtitles.
• Partner with internal and external teams to execute business goals.
• Guide and own Standard Operating Procedures (SOP) and share best practices across all teams.
• Plan and commit to deliverables by managing the team resources and infrastructure, queue, shifts, cross training, and time off.
• Provide support for the optimization of various operations, team productivity, customer experience, and workforce metrics.
• Perform root cause analysis and create documentation to reflect the identified gaps, problems, root causes, and solutions.
• Initiate and lead process improvement projects, present solutions, and implement them to relevant operational areas.
• Evaluate existing team members and hire new ones while applying the Amazon hiring bar.

About the team

Along with two other sites (Chennai, India and San Jose, Costa Rica), the Prime Video Global Operations team (also known as Digiflex) partners with a wide range of stakeholders across the Prime Video (Program, Business, Partner Operations, Tech, Product, Research and Science, etc) to oversee asset deliveries, system processing and assembly, and on-time, defect-free, and complete content publishing to Prime Video's global audience. We obsess over ensuring that every search, discovery, and playback interaction with Prime Video (PV) is device agnostic, defect-free and results in a high engagement experience for Customers. Digiflex Operations organization plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.

BASIC QUALIFICATIONS

• Experience as people manager or supervisor, ideally of multicultural teams.
• Background in operations, shared services, customer service or any discipline with focus on customer and process improvement.
• Fluent in English and another European Language (Preferably French).
• Experience using Microsoft office tools including Word, Excel, Power Point and Outlook.
• Experience in data analysis, either through professional experience or education.

PREFERRED QUALIFICATIONS

• Experience in Post house / Studios industry in the content publishing or quality management domain.
• Experience and understanding of digital media and / or digital video supply chain.
• Experience in content publishing, quality and data labeling.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information.