Management Accountant

Members Club Coordinator - High end restaurant group

Location : Madrid

Salary : €Negotiable

We are seeking an experienced and dynamic Member Club Coordinator to oversee the day-to-day operations and member experience of our exclusive private club. As part of an internationally recognized high-end restaurant group, the ideal candidate will bring exceptional hospitality skills, a strong background in luxury membership services, and an in-depth understanding of client relationship management.

Key Responsibilities :

• Manage the overall experience for club members, ensuring top-tier service and personalized attention.
• Develop and implement strategies to enhance member engagement, retention, and satisfaction.
• Oversee all communication with members, including invitations, updates, and special event promotions.
• Coordinate exclusive member events, private dining experiences, and networking opportunities.
• Maintain and update the membership database, ensuring accuracy and confidentiality.
• Act as the primary point of contact for members, addressing inquiries and requests with discretion and efficiency.
• Work closely with the F&B and operations teams to deliver seamless experiences aligned with the club’s standards.
• Monitor and analyze member feedback, proposing improvements to enhance the club’s offering.
• Ensure compliance with company policies and local regulations regarding membership management.

Requirements :

• Proven experience (minimum 3-5 years) in a similar role within a luxury private club, high-end hospitality, or exclusive membership-based establishment.
• Strong knowledge of high-end F&B operations and luxury hospitality standards.
• Excellent interpersonal and communication skills, with the ability to build lasting relationships.
• Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Fluency in English and Spanish is a must (additional languages are a plus).
• Proficiency in CRM systems and membership management tools.
• A refined and professional demeanor with a customer-first approach.
• Flexibility to work evenings, weekends, and special events as required.

What We Offer :

• An opportunity to be part of a globally recognized, high-end restaurant group.
• A dynamic and upscale work environment with a strong focus on excellence.
• Competitive salary and benefits package.
• Career growth opportunities within an expanding international hospitality group.

If you would like to have more information about the role, please apply or send your CV to [emailprotected].

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