Malaga, Dutch Speaking Customer Lifecycle Manager

Descripción del trabajo

Sales and Ops Manager, 3P Recruitment & Development

Do you love translating data, insights, and anecdotes into actionable results? Are you obsessed with customer successes and supporting sales organizations? Would you like to join a diverse team with the opportunity to shape the business direction and operating model of a rapidly growing organization?

The Sales & Ops team supports the 3P in creating efficiencies, strategic planning, process improvement, and increasing sales effectiveness. As a member of this team, you will leverage program management knowledge to partner with stakeholders, utilize your strong data extraction skills to provide solutions, create and simplify processes for operational effectiveness, build mechanisms that improve leadership decision-making, and manage initiatives.

The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies. Successful members of this team collaborate effectively to solve data problems, implement new reporting solutions, and deliver successfully against high operational standards. Engaging with multiple internal 3P teams to manage and support the operational cadence of the business. The ideal candidate will be a highly motivated individual that seeks to “tell the story”.

Mentorship and Career Growth. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Key job responsibilities

• New Account Manager – New Seller Recruitment
• Supporting companies in their launch on Amazon.com.mx: identifying and prospecting companies, canvassing them then initiating contact and educating them on the advantages to encourage them to launch their activity on Amazon.com.mx.
• Build relationships of trust with partner sellers and support them in the development of their business activities on Amazon.
• Work with partner sellers on the main levers of Account Management (selection, conversion, international expansion, logistics and supply chain, promotions, advertising, marketing brand management, etc.), in order to maximize their sales performance on all Marketplaces Amazon in Mexico.
• Train partner sellers in the tools available in the management interface (Seller Central account) to ensure their autonomy.
• Be proactive and manage program improvement projects such as the development of new tools or processes. Develop new skills by working on transversal projects in an international environment.
• Achieve new business launch goals on Amazon.com.mx and support third-party sellers in revenue growth.
• New Account Manager – Existing Seller Management
• Build trusted relationships with existing high-potential seller partners and support them in developing their business activities on Amazon.
• Become an expert on one or more development programs (international expansion, logistics and supply chain, promotions, advertising, marketing brand management, etc.) that allow partner sellers to maximize their sales performance on all Amazon Marketplaces in Mexico.
• Work with high-potential Mexican partner sellers to develop their growth through your specific program.
• Collect feedback from the seller's experience on your program and support the development of this program.
• Train partner sellers in the tools available in the management interface (Seller Central account) to ensure their autonomy.
• Be proactive and manage program improvement projects such as the development of new tools or processes. Develop new skills by working on transversal projects in an international environment.
• Achieve the objectives of the growth levers activated for existing third-party sellers and support them in the growth of their revenues.

About the team

3P Recruiting and Development seeks to assist sellers with: 1) launch in our marketplace, 2) adopt or increase commitment of our programs or tools, 3) feedback to improve our internal programs and tools.

BASIC QUALIFICATIONS

• Bachelor's degree
• Experience with pipeline management skills to include utilization of Salesforce or other CRM tools
• Knowledge of SQL
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index / match, vlookup, VBA, data links, etc.
• Speak, write, and read fluently in English
• 2 years of experience in commercial roles

PREFERRED QUALIFICATIONS

• Experience and track record of exceeding sales goals
• Basic knowledge in: Python, Salesforce.com, AI Tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.