Loyalty Account Specialist

As an Account Specialist, you will be responsible for fostering a close relationship with customers by actively providing business suggestions and recommendations that help them make their business more profitable. Provide customers with information related to Desigual’s products, services, promotions, sales guides (VM, KPIs, Sell-outs tools), marketing actions, and any other information they would need, enabling the effective selling of the Company's products through the different sales channels, in order to increase sales and profitability of both the client’s businesses and Desigual.

Master data : Ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information as well as cancelling existing ones if needed.

What we offer you?

• 4-day work-week: we work 34 hours within a 4-day workweek to enhance creativity and work-life balance. Additionally, we offer flexible start and finish times.
• Offices overlooking the sea: we're located in Barceloneta facing the Mediterranean Sea. The views inspire us, and the environment allows us to enjoy a healthy lifestyle: engaging in sports, commuting by bike or walking, or dining outdoors.
• You can flexibilize your salary by allocating it to services such as health insurance, transportation, childcare, and meals. Additionally, you can enjoy coffee, teas, and fresh fruit every day.
• You’ll receive a 50% discount on our collections.

What are we looking for?

• Bachelor's degree in Business, Marketing, or a related field (Master's degree is a plus).
• Proven experience in account management or a similar role, preferably within the fashion or retail industry.
• Strong relationship-building and communication skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• SAP Knowledge.
• Excellent verbal and written communication skills in Italian.
• Effective problem-solving skills and a proactive approach.

Main responsibilities

• Account Management: Management of orders and returns: Process (introduce, modify, follow-up and control) customers' orders, changes, and returns of products and/or services according to Desigual's policies and procedures to ensure timely and accurate product and service delivery. Responsible for reviewing mismatching sales returns and eventually approving discrepancies between approved and received units. Prepare, modify, send, and follow-up invoices to customers, ensuring a timely and accurate delivery.
• Collections: Ensure invoices are paid on due dates and follow them up accordingly. In case of past due invoices or bounced back checks/direct debit/credit cards. Claim overdue amounts as per company's policy and make sure bad debt ratios are kept under control. Request refunds to customers when applicable. Obtain the agreed guarantees and/or prepayments from customers before shipment dates as per corporate season calendar.
• Deliveries: Ensure on-time deliveries making sure the payment is fulfilled on time; issuing the proformas and claim past dues.
• Promotions and Marketing: Coordinate and execute marketing and promotional campaigns specific to key accounts. Ensure Desigual's brand messaging is effectively communicated.
• Inventory Management: Monitor inventory levels and ensure products are well-stocked and readily available for partners. Collaborate with logistics and operations teams as needed.
• Data Analysis: Ensure customers' account information is accurate and updated. Open line items (invoices, credit notes, payments, etc.) are properly matched and account statements for reconciliation are sent to customers.
• Problem Solving: Identify, monitor and solve disputes arising from the commercial, financial, or logistic collection processes between Desigual and its customers, looking to minimize the defaults rate by collecting the maximum amount of overdue funds, thus avoiding affecting sales.