Lead Oracle Cloud Consultant

Lead Consultant (Oracle Cloud) – Spain remote with some travel to Madrid

Your role
In the role of a Lead Consultant, you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development, and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes and deliverables. As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training, and in-house capability building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Responsibilities

1. Solution Architect: Define business problems and lead the team of consultants to design processes/solutions to meet the needs of the customer.
2. Leading and Coordinating Work: As an onsite support manager, you will coordinate the work assigned to the offshore team and the business team to ensure successful and timely closure of incidents and tasks.
3. Establish communication with the client team and offshore team in case of critical tickets.
4. Monitor the progress of Critical Oracle Service requests (SRs).
5. Ensure coordination for month-end closing process related issues.
6. Project Status Reporting: Provide timely project status reports (weekly and monthly), present the reports to the client and client leadership, and track progress of action items to closure.
7. Knowledge Sharing: Document new learnings based on interaction with the business team so that Standard Operating Procedures can be put in place.
8. Client Management: Liaise with the client support leads in the local language, negotiate the prioritization of issues, and set realistic expectations for closure of open items.
9. Thought Leadership and Presales: Contribute towards the creation of presentations and point of view documents to build and provide innovative solutions to customers. Also, anchor proposals in your area of expertise, estimate the effort, and present solutions to customers.

Required

1. Minimum years of professional experience, especially in Maintenance Support Management (AMS) at preferably multinational clients.
2. Experience in effectively coordinating with offshore teams/client teams and monitoring progress. Client-facing experience in a support environment.
3. Knowledge to manage incidents.
4. Excellent communication skills in Spanish and English are a must.
5. Exposure to Incident Management processes and tools like Service Now.
6. Oracle Cloud/EBS expertise in any track (Finance, SCM, WMS or Technical).

Preferred

1. Domain experience in the retail/logistics industry and knowledge of related processes is a plus.