Junior technical asset manager

The candidates will be required to carry out the following tasks:

1. Operational excellence:

   Maintain our global network platform at optimal network performance in partnership with service providers.

2. Timely follow-up and closure of tickets:

   Work in close collaboration within the global netops team and cross-functional teams for timely fulfillment of requests and resolution of incidents.

3. Follow the documented standard process:

   Use templates for incident communications and internal team communications for information and awareness sharing.

4. Network initiatives:

   Deliver network solutions on-time with full documentation and smooth transition to BAU Ops support.

   Deliver network infrastructure changes for office projects on-time with up-to-date documentation, inventory, and all other related services including monitoring updates.

5. Functional virtual team:

   Strive to be a Subject Matter Expert (SME) in the assigned functional domain virtual teams.

   Maintain the functional services/products at optimal health.

   Keep documentation up-to-date and create Standard Operating Procedures (SOPs) and known issues/fixes knowledge base.

   If appointed as lead of the virtual team, submit monthly reports on functional service/product health.

Desired or Extra Knowledge:

• Experience in support of SD-WAN (preferably Silverpeak).
• Experience in support of internet security.
• Experience in support of firewall & security (preferably Fortinet).
• Experience with monitoring tools (preferably CheckMK).
• Experience in cloud-hosted virtual network.
• Experience in support of telephony (preferably SIP trunking and Microsoft Teams Voice).
• ITIL certification (preferably worked in an organization that adopts the ITIL framework).