Junior Technical Account Associate | GenO Programme (Start Date September 2024)

Start your success story with GenO Oracle

At Oracle our mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Organizations in all industries and of all sizes rely on Oracle to help them succeed. Learn how your work can have a truly global impact and influence the lives of billions of people every day.

Are you passionate about changing lives through technology and driving innovation? Are you eager to learn, grow, and succeed in shaping your future? We’ll help you find your calling and kick-start an extraordinary career in a leading company as Oracle is.

Generation Oracle (GenO) is Oracle’s brand new career development initiative, focused on identifying and advancing early-in-career and returnship talent. GenO delivers learning, continuous development and clear, accessible career paths whilst offering the opportunity to influence and help steer our business into the future as a Technical Account Manager (TAM). Become a CSS Technical Account Manager (TAM) and help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. You will be responsible for the overall governance and technical service part of the Oracle Customer Success Services team, and you will be a member of the international network of experts, who will contribute to global technology-driven initiatives and innovation programs for continuous service improvements.

Job Description

The Customer Success Services (CSS) is a unit within Oracle’s Customer Service Organization that enables long-term advanced support relationships with many of Oracle's largest customers. The Technical Account Manager (TAM) is responsible for managing the delivery of Oracle services to achieve:

1. Customer’s most effective use of Oracle’s products and related services
2. Customer Satisfaction
3. Public Customer Reference(s)
4. Delivery margin and revenue objectives and contracted deliverables within budget and on schedule
5. Customer Service / Product Growth Opportunities

TAMs achieve this by becoming trusted advisors to the customer, assisting customers to overcome challenges and meet business goals, and ensuring consistency and quality of the deliverables for the Customer. This involves some problem-solving and customer incident management with assistance and guidance in understanding and applying company policies. The goal is for every customer to gain ever-more value from their Oracle Solutions by aiding them in delivering their IT strategy throughout the full IT lifecycle of implementation, deployment, operations, and continuous optimization.

Job Requirements

• Develop and manage Oracle customer relationships with different accounts, and with other TAMs support medium or large accounts to maximize the customer’s use of Oracle Services.
• Goal-oriented individual.
• Able to complete individual goals as well as work in a team environment.
• Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products is a plus but not necessary.

What you’ll do

• Consult with clients to understand their business requirements and map them to our solutions and services.
• Learn how to design solutions using Oracle leading technology and consulting methods, tools, and best practices.
• Support customer relationships with CSS focused on collaborative, long-term partnerships.
• Learn from experts and contribute to bring value to our customers leveraging Oracle’s international network of experts.
• Use Oracle internal tools, resources, and network to learn and stay up to date with innovation and leading technologies.
• Contribute as a team member on customer projects together with Oracle experts and leaders.
• Work involves some problem-solving with assistance and guidance in understanding and applying Oracle policies and procedures.
• Able to complete individual goals as well as work in a team environment.

What you’ll bring

• Bachelor's degree or up to 2 years relevant experience.
• Demonstrates good communication, customer management, customer engagement, and project management skills.
• Technical aptitude: Has a basic understanding of application, middleware, hardware, and/or Cloud technologies, and curiosity in cloud technology concepts such as Artificial Intelligence, Blockchain, Machine Learning, DevOps, Security, and Oracle Cloud infrastructure.
• Fluency in English.
• Communication skills: You have an ability to collaborate and present concepts clearly.
• Innovation: You’re open to new ideas and challenges.
• Agility: You’re a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.
• Drive: You have a “roll-up-the-sleeves” and “get the job done” attitude.
• Resilient and capable of working effectively under pressure.
• Strong organization, negotiation, and planning skills.
• High energy: You’re optimistic, always eager to interact and influence people.
• Teamwork: You’re a fantastic team player who also loves smashing individual goals.
• Critical thinking: You’re a natural strategist who can analyze situations, identify issues, and solve problems creatively.

What we’ll give you

• Significant investment in your professional development and a social network of resources and thought leaders inside Oracle.
• Fun and flexible work for the ideal work-life balance.
• An inspiring, inclusive, and multicultural community that values fresh perspectives.
• A buddy program: a senior expert will be assigned to work closely with you to help you make connections and learn the business.
• World-class professional training from industry experts.
• A defined career progression based on annual performance and personal development followed closely by a direct manager.
• The opportunity to engage with a variety of customers in multiple areas.
• Competitive pay and excellent benefits that will help you do your best work.