Junior IT Support Engineer

It's you who can make an impact! Join our dynamic team as a Junior IT Support Engineer and shape tomorrow's innovations! It is the dream job for those passionate about administration of Windows and crave a vibrant team atmosphere. Apply yourself or drop us a line if you know someone who fits the role. Let's enjoy the engineering and vibrant international environment together!

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role :

As a Junior IT Support Engineer, become a part of the team and provide the first line of technical support to all Ciklum employees and basic IT services of high quality. This role involves performing day-to-day support tasks and resolving failure issues.

Responsibilities :

• Managing Service Desk system tickets
• Providing daily user support with hardware and software issues
• Preparing workstations for newcomers
• Cooperating with other IT sub-departments to solve common IT issues
• Cooperating with the Procurement department in terms of delivery and logistics
• Negotiating with IT service providers
• Cooperating and communicating with Middle or Senior IT Support Engineers to find the best way to fix problems
• Managing IT assets and tracking them in the Assets Management Tool
• Managing the IT stock. Controlling timely procurement of IT components for the stock and informing Middle Support Engineers if new orders are needed
• Solving standard issues and tasks received from IT HelpDesk Engineers, Middle or Senior IT Support Engineers, or the direct IT Support Line Manager
• Studying internal technical documentation, rules, and policies of the IT Department
• Transferring non-standard tasks to Middle or Senior IT Support Engineers

Requirements :

• Technical background : Knowledge in the administration of Windows 10 and above, Linux Ubuntu, and macOS, Microsoft products, Network, Google Apps, Active Directory, GPO
• Problem-solving abilities : Diplomatic mindset, client-oriented (client first) approach, crisis management skills
• Teamwork skills : To be a team player able to cooperate with the other team members to fulfill daily tasks
• Understanding of the ITIL principles, good communication skills : To be able to convey information clearly
• Stress resistance : To be able to remain calm in difficult or stressful situations
• Self-improvement and self-education : To be eager to learn
• English level : Intermediate and above

What`s in it for you?

• Care : your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
• Tailored education path : boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment : share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility : Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays
• Opportunities : we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact : work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment : feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us :

Join a well-established company and a friendly team of professionals.

Our Delivery Center in Malaga is one of the leading IT hubs in Andalusia - it provides an exceptional mix of vibrant tech talent community, wide-open access to expertise advancement opportunities, hybrid / remote work setup & endless Mediterranean seashore summer.

Seize the perks of global opportunities, local atmosphere and industry-leading clients.

Be bold, not bored!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.