Jefe / a de Producción Electromecanico

Descripción del trabajo

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up. What started as a bold idea in Italy quickly expanded to France and Spain, and as of September 2024, we are proud to announce our entry into Germany! This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe— and beyond.

We operate on a B2B2C model, partnering with key players in the automotive world—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can instantly request roadside assistance and replacement solutions in real-time, transforming the way help is delivered on the road.

What does the Digital Back Office do in the network department?

• Manages all relationships with the suppliers at an operational level: contacts, documents, deadlines, visits, supplies, agreements, rates, corrective and disciplinary actions, etc.
• Manages calls, e-mails, and documents sent by existing and prospective suppliers;
• Supports building a network of workshops within our roadside assistance network (identify skills, operational activities, facilities, implementation of hlpy's digital process)
• Supports both the Supplier Network Manager and the front office staff in managing communication and development activities with / for our suppliers;
• Helps with the analysis of invoices (roadside assistance / repairs);
• In collaboration with third parties customer care, manages complaints and reports from the customers for any damages.
• Guarantees timely uploading and updating of destination networks; time to repair; control cost of repair; use hlpy's app during the process (roadside assistance and repairs).

Requirements:

• Bachelor's / master's degree
• Experience of more than 3 years in functions similar to those required in the position
• Previous experience in operation, management and development of networks specialization in the relationships with workshops, knowledge of the repair process (times, rates), Budget verification, fleet control
• Fluent verbal and written communication in English
• Previous experience in the roadside assistance field as well as experience in start-ups would be much appreciated.
• Good organizational and analytical skills
• Problem-solver

Languages: Spanish mother tongue and fluent in English

Possibility to work in a totally remote position in Spain

Please send your CV in English