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BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to BeMore.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Ensure thorough support and follow-up at all stages of Customer Relation. Handle general enquiries upstream, selling process, and after-sale service with customers through various media channels such as telephone, email, website, web chat, and social media. Answer incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests. Manage and qualify incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to the client to resolve them. Handle outbound call campaigns with adequate advance notice to TDCX. Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide high-quality customer service. Perform any other duties assigned by management within your category of employment for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferably with 2 years of working experience in the related field; however, fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations.
• Ability to multi-task and tailor responses and actions based on customer information.
• Strong communication skills with an emphasis on effective listening and empathy, plus good phone etiquette.
• Comfortable working with computers and adapting to multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.