Italian Customer Service Representative - Google Ads Products, Barcelona

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Italian Customer Service Representative - Google Ads Products, Barcelona

Client:

Teleperformance

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for Customer Service Representatives.

Responsibilities:

• Provide frontline service to customers and route their calls to the appropriate department.
• Provide a friendly and efficient service in answering customer queries.
• Ensure agreed KPIs are met.
• Perform duties in a compliant manner in accordance with policies and procedures.
• Develop and maintain a working knowledge of our products.

Requirements:

• Native level of Italian.
• Ability to speak and write English fluently.
• Minimum of 2 years customer service experience, preferably in a similar industry.
• Excellent customer focus and the ability to work to tight deadlines.
• IT literate - Previous Salesforce knowledge an advantage.
• Highly professional written and verbal communication skills.
• Proactive, can work with minimal supervision.
• Full-time contract (Monday to Friday, from 9.00 to 18.00).
• This is a Hybrid working model in Barcelona.
• 1 week of initial training.
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
• A permanent presence of coaches who will facilitate your personal and professional development.
• Employment with the world's largest provider of contact center services.
• Excellent work environment, great colleagues, social arrangements and personal development.
• International business casual environment.