Italian Customer Service Representative - Athens, Greece

We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in industries such as tech, finance, media, healthcare, travel, and more. Join our team of #GameChangers in Athens and bring out your communications skills.

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Italian. We are bringing Customer Advisors on board for our clients.

You will learn fascinating insights into the hospitality industry while building a long-term career and developing your skills. No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers.

What we offer:

• Indefinite contract
• Competitive remuneration package (14 Salaries)
• Opportunities for international Career through Concentrix International Mobility program
• A challenging working environment
• Employee events
• Private health insurance + Dental Care
• Daily meal voucher in Up Hellas card per working day
• Up to 10% monthly performance bonus
• Free gym and other well-being activities
• Free rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant

What you’ll be doing at Concentrix:

• Manage inbound calls, emails, or live chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

What we’re looking for:

• Proven customer support experience or experience as a client service representative
• Fluent in Italian
• Good level of English
• Strong focus on customer needs and understanding of how customers can behave
• Strong communication, problem-solving and active listening skills
• Strong written skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company’s success

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.