Italian Account Manager, Málaga

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- Be the first contact point for many customers, deliver a strong first impression and set the foundation for long-term customer relationships.

- Quarterback sales from lead to purchase; be the main point of contact for the client customers, leading the sales strategy, overcoming objections and negotiating success.

- Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfill their needs with the client leading cloud technologies.

- Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience.

- Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers.

- Position competitive offerings and solutions in the context of customer needs and experiences.

- Demonstrate verbally and in writing how customers can capture value and envision their future with client's technologies.

- Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline).

- Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope; contact 200 leads and create 30 opportunities per month; maintain high daily activity, minimum ~60-90 activities/day.

- Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to and manage Microsoft customers.

- Collect feedback from customers and articulate it back to the business: “Voice of customer.”

Requirements

- High school diploma required; BA/4-year degree preferred.

- 2-3+ years sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required.

- Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.

- Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred.

- Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.

- A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement.

- Strong interpersonal skills, excellent oral, written and verbal business communications skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video, and presentations.

- General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.

- Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.

- Solid time management skills and ability to work independently or under supervision with a high level of integrity.

- Experience using Microsoft Office Suite applications, Windows OS and Client Relationship Management (CRM) system(s) such as Dynamics 365, SalesForce, etc.

- Passion for cloud technologies and changing the world.

- English: Intermediate or Fluent (verbal and written).

- Shift details: Mon to Fri 09-18.

- Hybrid schedule (2 days at home, 3 days at work).