IT Technician

• Works on assigned projects related to property systems
• Provides end user support for property systems
• Assists with Guest & Administrative Network Issues
• Management of PBX switch and admin phone and assistance with guest room phones
• Makes recommendations for improvements and enhancements to the current systems
• Takes a proactive approach in assisting with vendor upgrades and property specific systems
• Provides and/or coordinates training for end users on resort systems
• Guest Room and Meeting room support for HSIA and telephone services. MAC orders for the PBX system
• Handles all meeting space setups and group technology business. The tech will need to set Phone and High-Speed Internet access lines for groups and in-house meetings, as they are needed. The tech will need to have these set and tested pre-meeting, and be ready to respond to the guests' changing needs as pop-up requests arise. As technology is an essential part of business meetings, service and a can-do attitude are a must
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Communicates all pertinent information to the IT team
• Acts with responsibility towards all company property, supplies, and equipment
• Remains alert, courteous, and helpful to the guests and colleagues at all times
• Performs other duties as assigned

Job Requirements

• All Associates are required to fully comply with hotel and departmental rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
• Attend and participate in all hotel and/or departmental meetings, training sessions, and other information meetings
• Regular attendance in conformance with hotel standards is essential to the successful performance of this position
• Comply with hotel grooming standards for both uniformed and non-uniformed associates
• Comply with hotel service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior, and maintaining a friendly and positive attitude
• Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel
• Experience: At least one year experience with networks, computers, and telephony. Prior hotel experience required. Prior experience within a four-star hotel brand preferred. Experience in a networked computer environment
• Essential: Background and experience with IT systems
• Education: High school diploma or equivalent work experience required, Good communication and people skills, Computer certification preferred
• Availability to work in different shifts
• Intermediate English level is a must

What can we offer you?

• Continuous opportunities for training and growth within the company. Create your career plan with us at Nobu Hospitality