IT Systems Operations Support Consultant

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IT Systems Operations Support Consultant

Apply locations ESP - MD - LAS ROZAS time type Full time posted on Posted Yesterday time left to apply End Date: May 7, 2025 (30+ days left to apply) job requisition id 51542053

Job Description:

DXC Technology is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies. With more than 130,000 professionals and expert technologists, collaborating in more than 70 countries together with an exceptional network of partners, we offer advanced IT services and solutions.

In Spain, we are one of the main leaders in the IT market. We have nearly 8,000 professionals, distributed in thirteen locations, with centers of excellence in cutting-edge technologies such as Cloud, Business Intelligence, AI, or Automation among many others, serving more than 200 customers from all industries in the public and private sectors. We work with leading companies in the country that trust us to guide their digital transformation.

We develop active policies of diversity and inclusion of people with disabilities and we are proud to have a representation of approximately 49% of female professionals.

At DXC Spain we are looking for a IT Systems Operations Support Consultant to join our great team of Consulting.

Requirements:

• Mixed profile (technical-functional) with at least 1-2 years of experience in IT Systems Business Process Operations Support.
• Ability to learn fast
  • Group internal procedures.
  • Internal policies and standards.
  • Circuits and tools.
  • Diversity of technology teams involved.
  • Different structures in each Domain of the Bank.
  • Diversity of infrastructure available in the group.
• Ability to work creatively in a problem-solving context.
• Ability to interact with the client, mainly end-users and managers of the different services to be supported.
• High level of Spanish.
• High level of spoken and written English to manage projects with international interlocution.
• Knowledge and experience with the administration -configuration and parameterization- of business flows/processes (workflow rules, user registration and deregistration in service groups, SLAs,) from the backend of IT technology platforms (ServiceNow, Salesforce, SAP,...) is mandatory.
• Medium-advanced level with Office tools.

Tasks:

• Test Management and Coordination with Operations and End User (test plan definition, test cases, execution and follow-up; test automation).
• In the pre-production phase, to define and execute the test plan together with the user.
• In the production phase, to dialogue with the end user during system operation.
• Attention and Resolution of First Level Incidents and Requests (Level 1).
• Escalation to Level 2 and 3 Service Groups.
• N1 of attention to Issues related to the use of the tool by different end users (internal employees, backend service managers, resolution groups).
• Business process monitoring of in-scope applications.
• Master Data Management of the business processes for the scoped applications.
• Preparation of configuration and onboarding tasks of the business processes for the scoped applications.

What will you find at DXC?

• Professional development.
• Leading projects in market reference clients.
• Excellent work environment.
• Flexibility and work-life balance.
• Work with leading technologies within the IT sector.
• Access to DXC University with unlimited certifications.
• Social and responsible commitment.
• Stable employment.
• Social benefits.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

About Us

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.